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Call Direction Website Reviews

About

T-Mobile is a cell phone accessory store in San Diego, CA.

T-Mobile Review Summary

The summary was generated by AI, based on reviews.

Pros

This T-Mobile location at 120 W Washington St Suite C is known for its friendly and knowledgeable staff, who are always willing to help with any questions or concerns. The store is well-organized and clean, making it easy to find what you need. The staff is also very patient and takes the time to explain complex technical information in a way that's easy to understand. Additionally, the prices are competitive, and the promotions are often attractive.

Cons

Some customers have reported that the store can be quite busy, leading to long wait times. A few reviewers have also mentioned that the staff can be pushy when trying to sell additional services or accessories. Furthermore, some customers have experienced issues with their plans or billing, which can be frustrating to resolve.

Review Rating Chart

Yelp: 4.2/5

Google Reviews: 4.1/5

Facebook Reviews: 4.5/5

Trustpilot: 4.0/5

Sitejabber: 4.1/5

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Reviews & Ratings

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4.2
(142 Reviews)
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R S
R S -Google user
10 months ago
Best T-Mobile in San Diego! They fixed a problem with my phone that 2 other stores could not fix.
POSITIVITY OUR WAY on Youtube
POSITIVITY OUR WAY on Youtube -Google user
6 months ago
Went in. Employees sitting around, one outside on the phone. We got turned away at 452, when they close at 6pm… Great customer service…
Debi Fuentes
Debi Fuentes -Google user
3 days ago
I went in to quickly add a phone and a line (free Samsung w/24-month activation) for my adult daughter. The wait was not too long, one representative suggested I could get started with the app which I have on my phone so I did...Read More
Shannon Adams
Shannon Adams -Google user
2 months ago
Purchased a new phone. Leo was awesome. We left will all our questions answered, critical apps set up and the online owners manual to learn the phones full features. Please give Leo a raise!🙂 Note: They do have a strict first come first serve policy. They...Read More
Sergey Yurov
Sergey Yurov -Google user
3 months ago
Big shout-out to Christian, who is a very knowledgeable and helpful Mobile Expert. He was able to port 3 lines from Verizon to TMobile very quickly and efficiently, providing great customer service! The store itself is nicely organized. Parking in the back is very helpful.
Kelly Danek
Kelly Danek -Google user
4 months ago
Last week Jackie at the Hillcrest store was extremely knowledgable and helpful in helping to sync my phone to my car. Very friendly, too. I appreciate the great staff at this location.
Katrina Tyler
Katrina Tyler -Google user
2 months ago
Service is WAY slower than other locations, it took me almost an hour to be seen, whereas at other stores there was no wait. They attempted to sell me the wrong color phone, which I only noticed upon checking out. They lied about the service...Read More
Yoshiki Hosoyama
Yoshiki Hosoyama -Google user
10 months ago
I wish I could give this place zero stars. I brought in my iPhone, which has an Apple retail lock that should be able to be activated at any T-Mobile store. However, the lady who helped me was unaware of this, so she asked her...Read More
Ryan Waterbury
Ryan Waterbury -Google user
11 months ago
I was greeted as I walked in, and was checked in reasonably quick. Then proceeded to wait 15 minutes while three employees stood at the service desk chit-chatting about pens and completely ignored myself and another guest. As I got up to leave I said...Read More
Budd Barmeyer
Budd Barmeyer -Google user
10 months ago
Recently went into this San Diego location and rec'd thee most incredible service from "Cyr". She explained all the questions I had about switching from AT&T! I was sold and got a new phone too. Great service - friendly, personable, polished! Ask for Cyr!

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly