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T-Mobile is a cell phone store in Essex, MD.

T-Mobile Review Summary

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4.1
(191 Reviews)
5
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1
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Frank Neundorfer
Frank Neundorfer -Google user
3 months ago
Kudos to M's Bri, and Mr. Steve. I visited their Eastern Avenue location, after two unsuccesful attempts vis TMobile care to attempt to locate or verify the delivery of my new iphone. The requested information was complex, as I am an authorized user...Read More
Lenard Perry
Lenard Perry -Google user
10 months ago
I just picked up two new phones for my wife and daughter from this location and the customer service was absolutely amazing. J was one of the best T-Mobile representatives I had ever worked with. So when you go into the store ask for J,...Read More
The Truth
The Truth -Google user
a year ago
I had an experience at the t mobile store in Essex that really caught my attention. The gentleman name is Mark & he was fantastic. To see him handle multiple customers in the store was nothing short of amazing. Although it was an issue transferring...Read More
Hazeypick
Hazeypick -Google user
a year ago
Great customer service K was awesome. She didn't try to sell me anything- she fixed my phone! Thank you K and keep up the great work
Stacey Young
Stacey Young -Google user
11 months ago
Ky’ara has excellent customer service. She works really hard for the customer to have the best. I appreciate everything she is doing. Thank you so much Ky’ara
Emily Gaffney
Emily Gaffney -Google user
2 years ago
My husband and I tried switching over lines at a different T-Mobile store and it was a bad experience. We came here and met Ashley, who was extremely informative and helpful with fixing the mistakes! She was very patient, easy to talk to, and helped...Read More
Barbara Klingelhofer
Barbara Klingelhofer -Google user
3 years ago
Really good . My phone and tablet was taken care of right. And the lady knew exactly what do and fixed my phone tablet in no time at all . I was in and in know time at all . I really appreciate and liked...Read More
Michelle Jones
Michelle Jones -Google user
a year ago
I would like to give props to the gentleman and lady at this location. The gentleman that helped me was very polite and very detailed. As I sat while waiting for my phone to finishing transferring to the new one I observed the professionalism that...Read More
Nicole Mullins
Nicole Mullins -Google user
3 years ago
Mike was extremely patient and kind while upgrading my dad's phone. My dad is older and doesn't have a lot of knowledge when it comes to technology. Mike took the time to explain things to him and made sure he was all set before leaving...Read More
Dayana Gamez
Dayana Gamez -Google user
6 months ago
Good service , friendly staff Ashley was very helpful and nice !
Laura Posluszny
Laura Posluszny -Google user
Edited 2 years ago
Today, I called T Moblie as I was trying to help my brother add minutes to his phone, he was out of service. We tried everyway to add through his phone without success. I called T-Mobile @1101 Eastern Blvd in Essex, Md and had to...Read More
Kevin Evans
Kevin Evans -Google user
Edited 6 years ago
I've had nothing but great experiences here. The staff is always helpful and friendly. They always have good answers to all my questions about the latest and newest phone technology out there. I'm very happy with their prices and rate plans too.
Corina McNeil
Corina McNeil -Google user
5 years ago
I wanted to inform you of the great job that Mr. Santaze did while we were purchasing the S20. March 6th my husband and I came into your location to make our purchase at approximately 6:40pm. During our visit he walked us through the prices,...Read More
Annette Fries
Annette Fries -Google user
6 years ago
Store manager, Rudy, is always very knowledgeable and willing to help. I will only deal with him at this store, because, unfortunately, not all associates are that informative or willing to help resolve a problem. They are just there to sell you a phone or...Read More
Travis Rugemer
Travis Rugemer -Google user
3 years ago
Jake at the Essex location was a blast to work with! Friendly, funny and knowledgeable, he got us in and out in no time while letting us know about some features and benefits we didn't know about. We will be coming back again soon to...Read More
Alecia Jones
Alecia Jones -Google user
7 years ago
This store location is very friendly and helpful. Especially the two guys that look almost alike lol. They take the time to explain things to you untill you fully understand. I'm always satisfied when I leave. Keep up the good work.!! 🤗 …
Marcos Diaz
Marcos Diaz -Google user
2 years ago
Great they helped a friend on a issue and fixed the problem, professional ,staff and store is top flight..I recommend T Mobile to anyone
HALLIE LUTZ
HALLIE LUTZ -Google user
2 years ago
Michael was the best I have seen!!!! He was absolutely a Genius in transferring my data from my old phone to my new phone!!!! He is the MAN!!! Thank you Mike!!!!!!
Vioree Hill
Vioree Hill -Google user
4 years ago
T-mobile was exceptionally, wonderful today. Great pricing, friendly and knowledgeable staff. Simply.....efficient service with a smile 😃 …
Samuel Wirtz
Samuel Wirtz -Google user
2 years ago
Switched my service to T-MOBILE, had an awesome experience! Mike is awesome made the overall trip 1000% worth it

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly