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Call Direction Website Reviews

About

T-Mobile is a cell phone store in El Paso, TX.

T-Mobile Review Summary

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4.1
(188 Reviews)
5
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1
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Deyra
Deyra -Google user
3 months ago
I just want to say how thankful I am to be back with T-Mobile! After being a long-time client, I had briefly switched thinking I’d get better signal and service elsewhere - but I was completely wrong. Returning to T-Mobile has been the best decision,...Read More
Jessica Rae Juarez
Jessica Rae Juarez -Google user
3 months ago
I just want to give a huge shoutout to Alicia and Michael for making transferring service and a new phone so easy and painless! I’ve had AT&T for 10+ years but T-Mobile just seems to be where it’s at right now. A little scared to...Read More
Tiburcio Ortiz
Tiburcio Ortiz -Google user
a month ago
Melanie was a great help ! She switched me over from Verizon and didn’t hesitate to go step by step. Better then then the store down the road ! Any one switching over go to Melanie here at this store !
Loretta Lentz
Loretta Lentz -Google user
a month ago
Came in cause I was being given the run around at the Hondo Pass location. Raul was patient and understanding. Showed me everything on paper. Helped me compare plans. I will definitely drive the extra distance to this location for better service.
Christian Green
Christian Green -Google user
4 months ago
I had an incredible experience at this T-Mobile. I came in for an upgrade because its been a minute and my iPhone 8 plus is super out of date. I walked in and was greeted by Erik who made me feel very welcomed. I told...Read More
Hilda Ramos
Hilda Ramos -Google user
a month ago
Thank you for helping me switch my lines. Good servicio! Melanie was the Best in switching my familia over ! Algo everyone was nice when we walked in . Both managers walked in and help with sale
Monica Marcum
Monica Marcum -Google user
6 months ago
Today I stopped by T-Mobile for assistance with my account. Lizette Betancourt was the Mobile Expert who assisted me. She was extremely knowledgeable and went above and beyond to help me with my account. The issue was a bit tricky but she...Read More
Lizzard Princesss
Lizzard Princesss -Google user
a month ago
Came in to get a new iPhone and was helped by Kevin who was very knowledgeable and willing to help me with any questions
Deedee .Hardin
Deedee .Hardin -Google user
6 months ago
Lizette gave us the experience of a life time ….she knew her job and explained everything to me where I could understand she had a beautiful smile that won my heart but the best part is that she made me feel I was an important...Read More
Celeste
Celeste -Google user
7 months ago
I was just here yesterday to switch from Verizon and I must say it was a very pleasant experience. I was assisted by Alicia who was very patient, knowledgeable and informative. She made this a very smooth experience for me and I'm glad...Read More
Tricia Strong
Tricia Strong -Google user
7 months ago
Lizette and Erik are amazing! They sat with us for hours while we were switching to T-Mobile from Verizon. Great customer service!!! Thank you Lizette and Erik!
Robert Thick
Robert Thick -Google user
2 years ago
Needed sim card transferred from old phone to new phone. When I asked Jimmy what the cost would be for this service, I was surprised to hear "no charge". Wow!! I didn't even buy the phone from T-Mobile. Jimmy has excellent people...Read More
Luis Hernandez
Luis Hernandez -Google user
6 years ago
Thank you Kevin for your help today and your “Amazing Service”!! My wife and I walked into your store with several problems with her phone and you solved them all. Your patience and attentiveness certainly went a long way. I know …
Gilbert Baca
Gilbert Baca -Google user
2 years ago
I recent went to this T-Mobile store and purchased a new phone, AirPods, and tablet and Veronica (Vee) was very respectful, professional, and patient. She answered all my questions, found me the biggest promotions and I was 100% satisfied. I strongly recommend her...Read More
lauryn torres
lauryn torres -Google user
2 years ago
Had a great experience at this location thanks to Jimmy! He was very informative, and helpful. He explained why certain issues happen to older models of iphones , because mine gave out. I was pleased eith my visit!
Brittany McMinn
Brittany McMinn -Google user
6 months ago
Great customer service, very helpful, no soulless sales here!
Jenna Gittens
Jenna Gittens -Google user
a year ago
Arianna was super helpful in updating my phone! She let me know about promotions and all changes to my bill. Quick and easy service!
Andrew Kerce
Andrew Kerce -Google user
3 weeks ago
Love this T-Mobile never a long line
Mike
Mike -Google user
Edited 6 years ago
The experience I had at this T-Mobile location was literally the best thing I’ve ever seen in any store. Itzel and MAtt have taken care of me and my family’s cell phone needs multiple times and they are always fantastic. They take customer …
Amber Cesena
Amber Cesena -Google user
6 years ago
Love this location of T-Mobile. Not only is location convenient the staff is always very friendly and courteous. Never have an issue with this store. Recently bought a phone and Kevin was professional and friendly and made it possible to …

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly