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T-Mobile in Santa Rosa

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3.5 (47)

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T-Mobile is a cell phone store in Santa Rosa, CA.

T-Mobile Review Summary

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3.5

(47 Reviews)

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Robert McMullin -Google user

9 months ago

Chris helped me and was extremely polite and courteous. I could have used my insurance to replace my phone, but Chris helped get me into a new phone and made the process very easy while giving me good advice on various protective cases. Thanks Chris!

Sergio Ramos -Google user

2 months ago

Don't address customers when they come in and they cannot communicate, who is next? They just go to random people and leave you there. Waiting. I'll just make the drive to Another T. Mobile store next time.Don't waste your time here

Chris at The Empire -Google user

8 months ago

I am forced to provide a star but it’s negative stars for me. The employees at this location are incompetent and hate their job. I’ve been there on a couple occasions, and it was like pulling teeth to get them to properly assist me. That’s...Read More

Shaked.A -Google user

3 months ago

Opening hours 10am-7pm Waiting outside the store since 10 for 40 minutes, the store still closed Being late for work because of that Annoying

Daniel Plumb -Google user

5 months ago

Very helpful staff got me taken care of right away

Kristine Kimm -Google user

2 years ago

Miguel and team are super helpful and extremely knowledgeable on T-Mobile network, services and the products they sell and support. I am very happy I switched and so glad he explained everything that comes with my sign up!

Quinn McCaffrey -Google user

5 years ago

This T-Mobile store is the place to go, it provided me with the best customer service I've experienced. The employee's there go above and beyond and even caught me before making a purchase to inform me the price of the phone would be lowering the...Read More

Lupita Ruiz -Google user

6 years ago

I would rate this place a negative number if I could. They are so unprofessional and very rude. I have walked in here a few times and every time I walk in nobody greets or even acknowledges people going in. I have also gone in...Read More

Mike Beard -Google user

6 years ago

My girlfriend went here to get a SIM card, but in replacing the sim, they broke her phone (which they admitted to)... but they didn't offer to replace or fix it, and have been evasive in helping her since, giving her excuses that the "manager"...Read More

Jake Hoover -Google user

6 years ago

If you live in a big city T- Mobile is a ok phone carrier. They don't rip you off by charging all sorts of money. They have flat rates and no long term contracts. Problem is with the service. It would work pretty good inside...Read More

Features

Service options

In-store shopping

Delivery

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

Amenities

Wi-Fi

Crowd

LGBTQ+ friendly

Transgender safespace

Payments

Credit cards

Debit cards

NFC mobile payments

Other

LGBTQ+ friendly

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T-Mobile in Santa Rosa

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T-Mobile Review Summary