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Call Direction Website Reviews

About

T-Mobile is a cell phone store in Rochester, NY.

T-Mobile Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.2
(81 Reviews)
5
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2
1
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Kathryn Brown
Kathryn Brown -Google user
a month ago
I walked into a T-Mobile store looking for new service about 8 months ago. Granted it took a while to get the deal I was promised but I’m very happy I stuck it out. Now, there’s no more surprises when I get...Read More
Nicole Polachak
Nicole Polachak -Google user
7 months ago
The staff at this location are so nice and helpful! Both times we stopped by for a screen protector they offered to install it, immediately greeted me as the customer and offered assistance. Staff was kind helpful and friendly. Definitely wish I had T mobile service...Read More
Mike Johnson
Mike Johnson -Google user
2 years ago
Excellent and knowledgeable staff. My wife and I went in to switch 3 lines (from 2 different Verizon accounts) and the acquisition of 3 new phones. Christian was phenomenal and patient throughout what ended up being a two hour process that stretched a...Read More
Lori Evans
Lori Evans -Google user
3 years ago
I had to go to T-mobile store for two reasons. First was the LG IMS app problem that started 5/23/22. Second, and related to the app problem, was my phone stopped making calls. Both of the employees I dealt directly with,...Read More
Marie Gush
Marie Gush -Google user
2 years ago
Brought my 85 yo mom in after all her contacts were accidently deleted. Jonathan who was working 3/21/2023 was very attentive, polite and very knowledgeable. Offered to bring over a chair to sit in while he trouble shot the problem. Made her...Read More
Andrew C
Andrew C -Google user
a year ago
Kristopher and Babel (I believe that’s was his name) helped me out with my phone. Me and my family have been with T-Mobile forever and it’s great that they have amazing employees.
Deron Berkhof
Deron Berkhof -Google user
2 years ago
Coming from ATandT, it was a pleasure to receive prompt and quality service. Changing carrier with 3 children was not easy but with Pavan’s help to match plan it was doable. Then Jayde Davis delivered incredible service, multi-tasking and maintaining a professional and friendly demeanor....Read More
White
White -Google user
6 years ago
Matt K. is such a stud! I came in one day immediately after my work day was finished to discuss a discrepancy on my bill. I work 14 hr. shifts, 6 days a week, and was hoping to get this issue resolved in one visit....Read More
Splendour Key
Splendour Key -Google user
2 years ago
The T-mobile service was awesome at 100 Marketplace in Henrietta, Ny. I’m now on a better, cheaper plan. Thank you staff and especially Jayde for getting my phone to back operating correctly. She’s relatable, funny, and makes the process easy. 🤗 #HappyIHaveMyPhoneBackWorking …
Dave Lindberg
Dave Lindberg -Google user
5 years ago
Short review: A great experience. If you go this this T-Mobile location, ask for Bryon. Bryon got me in and out in 15-mins. I came back to T-Mobile and have no regrets. Long review: I've used many major mobile carriers and many MVNOs: Verizon,...Read More
jonathan perez
jonathan perez -Google user
2 years ago
I had some issues with the company and was bounced between stores and customer service. When I got to this store, Jayde was so helpful in resolving my issues and going the extra mile to ensure that my phone would be sent out. I highly...Read More
Dan S
Dan S -Google user
5 years ago
Had to port two old prepaid simcard numbers to two new simcards for a new plan. Mark waived the new sim-card fee for both and dealt with all the logistics t-mobile BS they had on their back end for an hour straight to get everything...Read More
Shamilah Allah
Shamilah Allah -Google user
4 years ago
Came in, automatic Danielle said hi, and very friendly. She knows what she’s doing. I recommend her to anyone who needs help. She gets your things done fast n right. She has always been the greatest rep ever!
Michael Cirigliano
Michael Cirigliano -Google user
6 years ago
I came here to switch over to TMobile and dealt with CJ. He was so nice, knew the answer to all of my questions, and saved me a TON of money!! His knowledge of cell phones and willingness to help made switching so easy! I...Read More
Megan Cloutier
Megan Cloutier -Google user
2 years ago
We went in to review our plan options and upgrade our phones as well as add a line. Jade helped us and did an awesome job. We got everything we needed!
CaptainPolish89
CaptainPolish89 -Google user
3 years ago
Had to replace my phone screen, Tatiana was amazing! Super friendly, fast repair, and passionate about providing excellent service! Couldn't be happier. Thank you!
Leslie Ross
Leslie Ross -Google user
3 years ago
This store is a major improvement from the old location on Jefferson Road. You are immediately greeted and the associates are very professional. I will be happy to return to this store. My compliments to the staff.
Sean Ogrady
Sean Ogrady -Google user
a month ago
Good service from Steve and Pete!
Dave B
Dave B -Google user
2 years ago
T-mobile as a company left me frustrated. Kenny and his team at this location were unbelievable dealing with a very frustrated customer (me).
Rick Crawford
Rick Crawford -Google user
a week ago
Great help from Steve and Kim

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly