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Call Direction Website Reviews

About

T-Mobile Authorized Retailer is a cell phone store in Riverside, CA.

T-Mobile Authorized Retailer Review Summary

The summary is generated by AI, based on reviews.

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4.6
(306 Reviews)
5
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1
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Rowan W.
Rowan W. -Google user
a month ago
Needed to switch my phone number and plan to a relative’s, Karina was extremely helpful and very kind in walking me and my aunt through her adding me to her phone plan. Glad we came in person as she was very helpful and knowledgeable!! Completely...Read More
Christine Kennedy
Christine Kennedy -Google user
4 months ago
I went into the store today to get help with my granddaughters phone. The representative was able to hrlp.me with that and I'm grateful for that. But I also needed to order replacement screens for my grandsons phones and she said she couldn't look up...Read More
shelly negrete
shelly negrete -Google user
5 months ago
This is the store to come to, why they will do all they can to lower your bill. What that means to you the customer, you are number one. The manager (Lisa) is aware and engaged with all of the sales representatives ensuring they are...Read More
Ann Fletcher
Ann Fletcher -Google user
3 weeks ago
This store is amazing!! Adrian is very transparent and helpful! Would recomend this store to ALL friends and family!
martin rivera
martin rivera -Google user
3 weeks ago
Nancy, karina and adrian are amazing. Great service and effecient
Ray Fine
Ray Fine -Google user
9 months ago
Nancy went beyond expected for helping . Looked for the best replacement phone and best deals. Took time explaining and setting up new devices. All staff there friendly and helpful. I wish I could give them 10 stars. Made me a...Read More
Ana Aguila
Ana Aguila -Google user
7 months ago
The staff here is so helpful!!! Jerri was so nice in helping me in a mater minutes. Super friendly staff I highly recommend this location. Definitely making this my t mobile store to go to. Thank you Jerri!!
Dolores Tavarez
Dolores Tavarez -Google user
5 months ago
Nancy was very soft spoken and nice. Patancie and very helpful to show me how to send pictures.
Patty Rocha
Patty Rocha -Google user
5 months ago
Amazing costumer service fast and efficient towards my visit to this location store is clean and great environment sales rep friendly
Madison Sheehy
Madison Sheehy -Google user
10 months ago
I went in Thursday night and Jerrii helped me and my mom change our lines and upgrade all of our phones for a cheap price! Him and his manager were super helpful and made the tedious process a lot smoother and easier.
Lance Salazar
Lance Salazar -Google user
10 months ago
Lisa definitely helped with the billing process.Customer service skills are amazing and did the absolute above and beyond to help. Definitely coming back again for future phone services.
Bobby Wheeler
Bobby Wheeler -Google user
7 months ago
MY VISIT TO T-MOBILE IN JURUPA VALLEY WAS AND IS UNFORGETTABLE BECAUSE OF THE CARE, EFFICIENCY, KNOWLEDGE OF LISA AND CARINA. IF ANYONE SETS THE STANDARD FOR T-MOBILE CUSTOMER SERVICE IT IS LISA. ALL T-MOBILE EMPLOYEES SHOULD EMULATE LISA'S WORK ETHIC.
Monique S
Monique S -Google user
6 months ago
Jasmin was incredibly helpful on multiple visits and she was able to help me with my questions 🧡 everyone here is really friendly, helpful, and knowledgeable! …
Ronnie
Ronnie -Google user
9 months ago
My customer experience at this location was by far the best the rep.Jasmine was very knowledgeable,helpful and nice we need to have more reps like her 5 stars personality
Jaime Burton
Jaime Burton -Google user
10 months ago
jerrii was super helpful! I came in to change my screen protector and was looking at the wifi just to check it out. he suggested the wifi and told me about how good it was. I decided to get it after I was told the...Read More
Mary Moore
Mary Moore -Google user
6 months ago
Thank you for the best service. They helped me with the viruses on my phone!
Denise Valdovinos
Denise Valdovinos -Google user
a year ago
Roberto was very helpful, he made my claim process so smooth! Very nice guy! Also speaks Spanish so that helped a lot too!
Blanca Perez
Blanca Perez -Google user
8 months ago
Amazing T-Mobile Store they helped me. She was super helpful. Definitely recommend this place.
berlinda Bahnam
berlinda Bahnam -Google user
a year ago
I LOVE T-Mobile on LIMONITE! Today, Jerii provided me with terrific technical support. He helped me to unlock 2 phones unuseable due to excessive storage occupying them and causing them to freeze. He REMOVED 40+ GBs on each phone now they work beautifully!...Read More
Patricia Williams
Patricia Williams -Google user
10 months ago
I went in and they cut my bill in half and I was able to get a new phone that day I would recommend the store and ask for Lisa
Miriam Trujillo
Miriam Trujillo -Google user
5 months ago
Antonio is awesome! The best customer service
Ramon Ruelas
Ramon Ruelas -Google user
6 months ago
Jerry was very helpful in helping me with getting a new phone.
Maricarmen Pimentel
Maricarmen Pimentel -Google user
7 months ago
Great service Jasmin helped me. She was fantastic!
Alejandra Rosas
Alejandra Rosas -Google user
7 months ago
Great customer service!!! And too Nancy to whom is very helpful
kisha hughes
kisha hughes -Google user
10 months ago
Lisa was amazing! She was very personable and knowledgeable!! Great team here on Limonite from my observation!
Joan Denmon
Joan Denmon -Google user
9 months ago
Had a really good experience. Lisa took her time and helped me with a couple of questions I had.
Pam Martin
Pam Martin -Google user
9 months ago
Great service, the girls there were fantastic at helping everyone in store.
Wendy Felix
Wendy Felix -Google user
3 years ago
The new manager Zachery was amazing. Phenomenal customer service with offering amazing deals. I’m so glad I came into this location to get my coupon with 2 free tablets! I will be coming back to this store because of him ! The best!
Vania Torres
Vania Torres -Google user
6 years ago
Juan went above and beyond to help us out. He was well experienced and gave us a lot of great feedback and information about the all the phones we looked at. Overall this was the best experience I’ve ever encountered at any T-Mobile store.
elpasoriv
elpasoriv -Google user
7 months ago
Good service! Thank to the store got a new phone today

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly