Reviews (518) 874-0600 Call Direction Website Photos About
Call Direction Website Reviews

About

T-Mobile Authorized Retailer is a cell phone store in Troy, NY.

T-Mobile Authorized Retailer Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.5
(118 Reviews)
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Deanna Campagnola
Deanna Campagnola -Google user
a year ago
Dude from this morning(the manager) (i forget names too easily my bad) was like the best. Answered all my questions, gave great customer service and was very friendly! Best tmobile service ive had. Thanks for dealing with me!
Shawnte Taylor
Shawnte Taylor -Google user
2 months ago
Michael is absolutely the BEST at what he does! I hope he is being paid his worth! I wish I could hire him for Human Services!!! The newer guy that's in training was very knowledgeable! And the taller guy is very nice!
Yardbomber
Yardbomber -Google user
10 months ago
I went to this location to get switched over from another carrier. Anthony greeted me right away, answered all my questions and took my concerns professionally. He made my decision super easy to swap over. He was courteous, friendly and very knowledgeable which helped me...Read More
Isaac Lee
Isaac Lee -Google user
3 months ago
Came in to upgrade my phone, “koda” & “Tyler”I believe their names were helped me a lot. Would very much recommend!
Jeremy Danner
Jeremy Danner -Google user
9 months ago
Frank went above and beyond for my fiancee and I today to get us hooked up on the pink network. Saved us money, got me a new phone, and was super awesome and fun to work with throughout the process. Anthony was great as well....Read More
Michael Edwards
Michael Edwards -Google user
5 months ago
Bought a new Samsung but couldn't get it working. It took Chaz a minute to get it working then bought a case and glass protector for my new phone, he Installed boh in a flash
John Smith
John Smith -Google user
a year ago
If Jav is there chances are you're not going to get any help or assistance unless he's getting a good commission off your visit. Every time I've gone in it's either wait 5 more minutes (non-stop for 40 minutes), call care or go to the...Read More
Michael Bull
Michael Bull -Google user
4 years ago
I had a great experience at this store. We were switching to t-mobile (two of us) so we needed new account and were both getting new phones. Javier helped us and he simply made it all happen so smoothly (even when snags were...Read More
Audrey Larkin
Audrey Larkin -Google user
3 years ago
In ALL my years of having a mobile phone, my visit yesterday was the easiest, most efficient, and best in-store experience I have ever had. Javier was outstanding and took care of every detail. His co-worker Damien did not have a customer and instead of...Read More
S. Amal Hussnain
S. Amal Hussnain -Google user
4 years ago
The manager Steven B. is an absolute superstar! He went out of his way to thoroughly answer all my questions, helped with the plan that best met my needs, ensured that I maximized all the available discounts, and made the transition to T-mobile seamless. What's...Read More

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly