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Call Direction Website Reviews

About

T-Mobile Authorized Retailer is a cell phone store in Parkland, FL.

T-Mobile Authorized Retailer Review Summary

The summary is generated by AI, based on reviews.

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3.9
(130 Reviews)
5
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2
1
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Daniel Garcia
Daniel Garcia -Google user
4 years ago
Danny helped me out. Professional. Everything was quick and easy. He installed the screen protector for me and did it flawlessly.
Marianny Rondon
Marianny Rondon -Google user
2 months ago
I am writing to express my sincere gratitude for the exceptional customer service I received at T-Mobile. Each of you contributed to a truly positive and memorable experience. Richard and Frank, your professionalism, helpfulness were greatly appreciated Juan, your energy and expertise were invaluable in helping me...Read More
blake
blake -Google user
2 months ago
Cristian and Frank were awesome! They gave me the best customer service — super friendly, super helpful, and made the whole process quick and easy. They answered all my questions and made sure I left happy with exactly what I needed. If you’re going to...Read More
jay delgado
jay delgado -Google user
2 months ago
Cristian the manager of the store was very professional from the beginning to the end of transaction. Was able to resolve a problem no one else in the store could do. Open my 4 lines with him after follow up. If you are looking to sign...Read More
Felicia Steinmueller
Felicia Steinmueller -Google user
2 weeks ago
I just got the Samsung Galaxy S25 FE, this last weekend I transitioned, long story short but all that were as knowledgeable and explained things were very helpful, Frankie and Christian especially did the dirty work of Finally getting my texts to transfer over today...Read More
Laura Zawadzka
Laura Zawadzka -Google user
3 weeks ago
I went to two different different T Mobile locations. I had issue with my phone, in both stores nobody could fix my phone I finally went to T Mobile in Parkland and thankfully Christian was able to fix the issue and my phone is working...Read More
Cathy Riess
Cathy Riess -Google user
6 months ago
Let me just start by saying the service was fantastic and quick. I might add, in the past to activate a phone would have taken me 2-3hrs. I got to say, Jet only took a few minutes and was even nice enough to let us...Read More
Luda K
Luda K -Google user
3 months ago
Had a great experience, Richard the store manager and Juan helped me with my phone service and get a great plan. Will def be back!
Sonia Harriott
Sonia Harriott -Google user
10 months ago
I am absolutely pleased with my purchases made today. The team Tico and Santiago were extremely professional, knowledgeable and their customer was par excellence! They made my experience a very satisfied customer. Great going team T-Mobile.
North Wolf
North Wolf -Google user
10 months ago
Glad to have done service at this store. They were able to resolved all my problems. Business T-Mobile customer care couldn’t help with my iPhone 15 pro max Esim. This store was very promptly and professional in helping me. I was help by the...Read More
Matias Abreo
Matias Abreo -Google user
10 months ago
Went to buy a tablet, great experience, good customer service. I had done my research online before going, and the representative match the info very well. I am glad they seem to have new people there that know what they are doing, unlike the one...Read More
Samuil2
Samuil2 -Google user
2 years ago
I have always had a great experience at this store thanks to Harry! He has always been absolutely phenomenal in going above and beyond anytime I’ve needed his help in answering any questions, device upgrades or getting additional wireless services. He is very attentive, knowledgeable...Read More
Sean
Sean -Google user
a year ago
Employee Review for T-Mobile Sales Agent and Store Associate, Frankie I am writing to share my exceptional experience at the T-Mobile store located at SR-7 and Wiles Rd, with particular commendation for Frankie, a standout sales agent and store associate. My interactions at this store have...Read More
JOHANNY PEREIRA
JOHANNY PEREIRA -Google user
10 months ago
Christian was an amazing manager, he was very welcoming and had get service. Very professional, patient, and nice. He explained everything very well. I appreciate the time he had to help me.
Danielle
Danielle -Google user
3 years ago
This specific location keeps my family & myself shopping here because of T-Mobiles customer service team at this location. We all live 25 mins away. I do work close by so when I needed to ask questions about adding 3 other lines to my plan...Read More
Michael Boas
Michael Boas -Google user
Edited a year ago
Helped out by Bella and Asst Manager Trevon. They not only helped me with my issue but even helped me save about $100 a month with internet service. Very happy this store is close by for anything we need. In another visit was helped by Tahj...Read More
Alexis H
Alexis H -Google user
3 years ago
Came in to transfer from AT&T and was helped by two of the nicest people ever - Reza and Harry! They really went above and beyond to make sure my experience was fantastic! I definitely recommend this location! They deserve 10 stars!
Courtney Bolding
Courtney Bolding -Google user
3 years ago
We came in to get a new phone and Brandon made the whole process so easy!! He is super nice, super patient, super knowledgeable!! This is the easiest transaction I have ever had when dealing with cell phones. I highly recommend...Read More
Rashard Tavares
Rashard Tavares -Google user
2 years ago
Best store experience I have been apart of.. Brian was extremely helpful and patient fixing all my billing issues and taking care of my family ! I love the store and all the associates including Cedric and Harry. Great store location and super fast service
LeneB
LeneB -Google user
6 years ago
Was having a real tough time trying to get help for an unknown charge went to at 2 different T-Mobile stores and called the billing line to no avail. Determined to resolve my issue I decided to try once more at another T-Mobile store and...Read More
Roberta De Moraes
Roberta De Moraes -Google user
a year ago
Cedric was so helpful and kind! We had a complicated situation with our phones and he made it work and gave us the best deal. Ask for Cedric when you come in!
Valerie Leeks
Valerie Leeks -Google user
6 years ago
i had a great experience at this store. all employees were very nice and knowledgeable. manager Reza and Osvaldo were the best! store clerk Jimmy was the best. this will now be the store to come to always. thank you T-mobile
Katia Cales
Katia Cales -Google user
5 years ago
Geo was Awesome! He helped me pick out my phone and accessories. Geo was also very informative about perks of using the new iphone and compared different products. T mobile never fails on customer service!
Michael Rance (Blackxeres)
Michael Rance (Blackxeres) -Google user
3 years ago
T-mobile equals Harry , I met Harry over 6 years ago after been a T-mobile customer for a long time, just to have my GF switch her plan from Verizon to T-Mobile . …
Mike Carbone
Mike Carbone -Google user
6 years ago
I have to say that Reza and Gio are both great! I came in earlier in the day to get some information about the iPhone XR promotion and how to switch from sprint. I was met my Reza, the store manager, who answered all my...Read More
Phil Raphan
Phil Raphan -Google user
6 years ago
Fabulous Experience at the Parkland T-Mobile Location My cell service was with a CDMA Carrier for 19 Years. I finally decided to change carriers for Enhanced Coverage and Price. I went to 4 T-Mobile locations, 2 …
Tricey
Tricey -Google user
5 years ago
I got a Samsung note 10 5 g today. Angel was pleasant, helpful & informative. The transaction went smoothly. He is a great asset to the store. Thank you❣
Joselyn Postar
Joselyn Postar -Google user
6 years ago
Reza is the only customer service person who helped us. We went to two other stores with poor results. We called T-Mobile. NO help!!! Reza was fantastic! He worked hard until he resolved our issue. Thank you Reza.
No Ls
No Ls -Google user
2 years ago
The store was very welcoming I was helped by one of the most helpful individuals named Brandon he went over and beyond expectations was very thoughtful and insightful and helped me open three lines great customer service and very cordul once again thankyou ...Read More
fab G.
fab G. -Google user
7 years ago
After many years that I have been a client of tmobile this has been the best attention I have received!!! fuu attended by jimmy and at the same time the manager very nice and have been …

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly