Yazmin is the best!! She helped us surprise our amazing young teenager for his birthday with more than we could've hoped for before the tariffs hit and we walked out with a brand new Samsung Galaxy S25+ and 2 Samsung Galaxy Watch 7's (Dad got...
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Yazmin is the best!! She helped us surprise our amazing young teenager for his birthday with more than we could've hoped for before the tariffs hit and we walked out with a brand new Samsung Galaxy S25+ and 2 Samsung Galaxy Watch 7's (Dad got one too). We've had T-Mobile since 1999 when they were called VoiceStream and Yazmin has been my favorite customer care/service person hands down in the almost 26 years since we've had T-Mobile!!! Her energy is infectious. She played along with my husband and I walking in faux pissed off about a made up problem with our phones so we could totally surprise our amazing kid & turn the tables when it became all about our son!! I can't thank Yazmin enough for making today a day we will all remember for the rest of our lives and enabeling me to spoil my hard working hubby a bit also!! She also had amazing tunes playing, tons of patience, helped setting up the new S25+ from an old LG phone and both watches. We'll stop in just just to say 'Hello' if she's working and we're in the area. Her co-worker Sarah with the amazing sneakers (4/12/25 @1728) was also a joy to be with! Definitely the best Duo in any T-Mobile store experience EVER!!! THANK YOU, YAZMIN!!!
After seeing the medical alert capabilities of the new watches and the hard fall alerts to emergency contacts, we will be returning to T-Mobile today 4/13/25 to see Sarah to get a 3rd Samsung Galaxy 7 watch for myself as it'll be much cheaper than getting alert devices set up with a whole company we have no experience with. I have MS, SIBO (a condition in which I'm at the point of malnurishment & starvation at 5'10" 113lbs and dropping rapidly & a traumatic brain injury from a drunk driver slamming into me at over 80mph while I was stopped at a red light. Sarah & Yazmin seem to be guardian angels I never knew were looking over us.