Reviews (505) 962-0100 Call Direction Website Photos About
Call Direction Website Reviews

About

T-Mobile Authorized Retailer is a cell phone store in Rio Rancho, NM.

T-Mobile Authorized Retailer Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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3.2
(195 Reviews)
5
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2
1
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H Honu
H Honu -Google user
5 months ago
Yazmin is the best!! She helped us surprise our amazing young teenager for his birthday with more than we could've hoped for before the tariffs hit and we walked out with a brand new Samsung Galaxy S25+ and 2 Samsung Galaxy Watch 7's (Dad got...Read More
Missy DeLara
Missy DeLara -Google user
10 months ago
Yazmin was SOOO helpful!!! I honestly thought we would never get my friend’s information transferred over from AT&T!! I’ve been a T-Mobile customer for 24 years & know most agents lose their patience & smile but Yazmin did not 😊THANK YOU!!! Armando also pitched in...Read More
Dominic Blaz
Dominic Blaz -Google user
a year ago
Great service on 2 new phones.. sad we couldn't get the old one fixed in time. Just bought another one.
Anthony
Anthony -Google user
2 months ago
Dont bother with the tmobile call center. It's a waste of time Just go in and be real with this crew, they'll help you. I appreciate it, call center had made me so mad and in less than 5 minutes the employee had given me...Read More
alison martini
alison martini -Google user
4 months ago
Yazmin is the best!! she was so helpful in and out with new phone! ask for her we even invited her back to new york for christmas
Jake Gootz
Jake Gootz -Google user
4 months ago
Gustavo the store manager was very helpful and took care of replacing my screen protector 10 out of 10 service
Diana Ramirez
Diana Ramirez -Google user
8 months ago
I go to this T-Mobile location on Unser all the time since they give the best customer service here! Brenda is always helpful and friendly when I need a service. She always goes above and beyond too full fill my needs! She always makes sure...Read More
MAK 13
MAK 13 -Google user
8 months ago
Just went in for an upgrade and came out with extra stuff all cause Brenda was very helpful and thoughtful and told me bout the things i was eligible to have. She had a sweet and supportive help. Made my experience fast and easy and...Read More
Yc Mcdaniel
Yc Mcdaniel -Google user
5 months ago
My phone had a virus or something and Sara and David cleaned it. Runs so well now, love this store.
Valerie Alejandrez-Carrell
Valerie Alejandrez-Carrell -Google user
4 months ago
Thank you to David who made our experience a great one! He is knowledgeable and super friendly!
Susan Manning
Susan Manning -Google user
a year ago
Yasmin was the best. She hooked us up with the best deal for us. We needed to switch our internet coverage also and she made that possible too. I highly recommend this T Mobile store they are nice and very helpful.
VMM
VMM -Google user
10 months ago
Cisco has to be the most professional friendlest guy. Very knowledgeable about the devices they sell and goes out of his way to make sure the customer understands the device. Excellent customer service.
Kim Glander
Kim Glander -Google user
a year ago
I bought a new phone from the corporate store on 528 and Ellison they told me the phone wasn’t charged and I needed to charge it before the information could be transferred from my old phone. Went home and opened the box and the phone...Read More
Bridgett Jaramillo
Bridgett Jaramillo -Google user
3 years ago
Margaret was VERY VERY helpful. When I entered the store she was very welcoming and attentive. The whole visit she went above and beyond with her customer service and made sure all of my needs were met. She is a great salesperson!! She was …
Marta Nystrom
Marta Nystrom -Google user
8 months ago
Brenda was super helpful and knowledgeable. She got my data transferred to my new phone quickly and efficiently. Great service and great employee.
Daniel Maes
Daniel Maes -Google user
a year ago
Big Shout Out to Yazmin at T-Mobile! 🙌📱 Had an amazing experience during my visit—Yazmin made everything a breeze with her exceptional customer service! Her manager needs to give her a raise ASAP! 💯 …
danna ortega
danna ortega -Google user
8 months ago
I had a wonderful experience switching from verizon to t-mobile ! Brenda made this so much easier and made the experience great ! I highly recommend this store to family and friends. !
Joann Sanchez
Joann Sanchez -Google user
8 months ago
Jazmin is always so helpful with a friendly smile, i needed help with my contactless payment and she helped me and showed me how to use it, great friendly professional reps!
Vincent Cuneo
Vincent Cuneo -Google user
a year ago
Staff were professional. Yazmin exceptionally so. She found a great promo and was patient and helpful. Her manager is great at putting in screen protectors.
Legun Coriz
Legun Coriz -Google user
10 months ago
Yasmin has been so helpful. Finding the best deals and fulfilling all of our needs. Glad to be connected with people who are willing to help. Thank y'all!

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly