Reviews (563) 556-5624 Call Direction Website Photos About
Call Direction Website Reviews

About

T-Mobile Authorized Retailer is a cell phone store in Dubuque, IA.

T-Mobile Authorized Retailer Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.5
(167 Reviews)
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Gretchen
Gretchen -Google user
2 months ago
After being miss quoted online and receiving a bill for twice, what I was quoted for, I came into the store, giving all my equipment back and canceling my account. James and Lou are the only reason that I am still a customer with T-Mobile....Read More
Rhonda Hollesen
Rhonda Hollesen -Google user
2 months ago
The two associates working at this store were so kind, helpful and eager to help. When I went in the store and seen two young men I made an assumption that they probably were not going to be very helpful. I was so wrong they...Read More
Connie Millard
Connie Millard -Google user
a month ago
We had very good help getting new phones. People were fantastic and very pleasant to work with. I'd recommend them to everyone.
Mike S
Mike S -Google user
5 months ago
I had a horrible experience with Verizon back in Tucson paying almost $150 for internet that would barely get me through any games online, I had thought about Mediacom, but the prices were outrageous!!! When I came here, a lovely gentleman named James helped me...Read More
Matthew
Matthew -Google user
5 months ago
James was extremely helpful. Started a new phone line and got my watch transferred over. Amazing customer service and patience. 10/10 recommend his service.
nutellabrain
nutellabrain -Google user
5 months ago
Had an amazing experience here compared to other T-Mobiles near by! I was helped by Julia she was incredibly patient and kind could not recommend this location more
Jen Stille
Jen Stille -Google user
5 months ago
James was very helpful, walked through the entire process patiently. Will definitely be coming back to this location when I need a brew phone or assistance with tmobile
Candy Briggs
Candy Briggs -Google user
5 months ago
I would highly recommend T-MOBILE the deals and specials are hot!!! Thank you Julia for your kindness, knowledge and support I love my new phone!!!
Vicky Ludovissy
Vicky Ludovissy -Google user
5 months ago
James and Julia gave great service highly recommend. Love my new phone!
Jim yeast
Jim yeast -Google user
3 months ago
Julia was very helpful. I recommend her support and technical skills.
Judi Rumble
Judi Rumble -Google user
6 months ago
Very knowledable, helpful staff who were patient with my lack of electroincs. Very resonable prices too. I have been helped by various sales people and every one of them were extremely outsanding employees.
Michael Was
Michael Was -Google user
a month ago
Awesome customer service! Great dude..
GoogleMaps Account
GoogleMaps Account -Google user
5 months ago
I was having home Internet issues, came into the store and James had me in and out in less than 15 minutes with a new router. A+ service!
Morgan Wainwright
Morgan Wainwright -Google user
3 years ago
Had a wonderful experience. Everyone was so kind & patient. I had to do a type of return/exchange that they were unfamiliar with, and they were very reassuring throughout the entire process. Kay was the one who helped me the most, she’s so nice &...Read More
Semaj Wrangler
Semaj Wrangler -Google user
5 months ago
Luis is a top tier salesman. Never thought I'd get a tablet practically free. Thanks Luis!
Kristin Goerdt
Kristin Goerdt -Google user
2 years ago
Tabi and Josh (I think that was his name) were extremely helpful in getting a new phone set up for my daughter. Great customer service by both. I told them what I needed and they took care of us in a very timely manner.
morgan reed
morgan reed -Google user
a year ago
Me and my husband have been with T-Mobile for 6 yrs and our experience at this location was by far the best one out all the stores and reps we’ve dealt with. Kayla the store manager was awesome, super nice and knowledgeable of T-Mobile services...Read More
Tim Stohlmeyer
Tim Stohlmeyer -Google user
2 years ago
Tabi & Chance were very helpful in helping my wife get her phone upgraded! They explained everything in detail and took their time. We have had experiences when this would take forever, but definitely not today. We were in and out and all questions answered....Read More
C. Autumn Clark
C. Autumn Clark -Google user
3 years ago
I was in town for work and shattered my phone. This was the nearest store to me so I rushed over to get a replacement phone during a work break. To say that Josh was helpful is an understatement. He let me know my best...Read More
Taylor Breckon
Taylor Breckon -Google user
3 years ago
When we switched over to T-Mobile, Jordan Thompson was the one that helped us. He did a phenomenal job and accommodated to our needs. He went out of his way to help us and was very kind and friendly. 10/10 would recommend him to help...Read More

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly