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Call Direction Website Reviews

About

T-Mobile Authorized Retailer is a cell phone store in Allentown, PA.

T-Mobile Authorized Retailer Review Summary

The summary is generated by AI, based on reviews.

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3.9
(149 Reviews)
5
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1
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Tiffany
Tiffany -Google user
10 months ago
**Cory the Phone Plan Wizard** We walked into T-Mobile feeling like hopeless lost puppies, and clueless about phone plans. But then we met Cory, the phone plan wizard! He not only explained everything in a way I could understand (a miracle, I tell you), but...Read More
Jeremy King
Jeremy King -Google user
7 months ago
Corey was absolutely amazing! Took his time, gave us the best recommendations for our budget and we walked out happy with two new watches we weren't even expecting to get!
Evelyn Gonzaga
Evelyn Gonzaga -Google user
8 months ago
Walk into this T-Mobile store with all my concerns about about upgrading to go5g plus upgrading my S20 to S25, Kumar patiently guided me on how to get most of a good deal pre ordering my S25 for free. Not only did I get a...Read More
Angela
Angela -Google user
4 months ago
Randy was amazing. Very good service. Ill definitely come back.
Joseph Ganser
Joseph Ganser -Google user
3 months ago
Through my work I've traveled quite a bit around the area and had experiences with various T-Mobile stores. Of all of them this was the most professional and helpful. This is due in large part to Josh R., one of their technicians. Josh not...Read More
Shannon Aleman
Shannon Aleman -Google user
3 months ago
Josh R. One of the staff there provided outstanding service during our recent visit! I was exploring phone options, and my mother was considering a new tablet. Josh took the time to clearly explain all of our choices, tailoring his recommendations to fit both our...Read More
Lyailya Lewis
Lyailya Lewis -Google user
a month ago
Maliya was amazing. She was very professional and kind. Fix all our questions and even suggested new options f us. My husband and I was so glad, she help to us. Gave her 5 strong stars. Thank you.
Sarah Miranda
Sarah Miranda -Google user
2 months ago
Maliya helped us as soon as we opened the door she greeted us with a hello and a smile she talked to us as she quickly helped us change our screen protectors. Great customer service is a dying trait you find. Being in customer service...Read More
Mike M
Mike M -Google user
2 months ago
I stopped in there late morning to inquire about switching to T-Mobile from my current carrier. I spoke with Josh and explained the situation of how I wasn't happy with my current carrier with the cost and coverage. He quickly came up with...Read More
Lisa Pomykacz
Lisa Pomykacz -Google user
5 months ago
I found myself in the retail store after starting an online order/transfer and having the phone disappear during transit. I went into the store frustrated because no one could help me online or via telephone. The guys in the store were excellent and corrected the...Read More
Stacy Dunbar
Stacy Dunbar -Google user
3 months ago
The team at this location were all very friendly and welcoming. Josh was knowledgeable and very helpful in getting us switched over from another carrier. I will continue to use this location for all my future T-mobile needs.
Lori Mannicci, Esquire
Lori Mannicci, Esquire -Google user
7 months ago
I had an excellent experience with Cory today when I stopped in to add a line on a new phone. No hard sell, nothing I didn’t understand, just gave me my options so I could make an informed decision. He was knowledgeable and patient...Read More
Doreen Hershey
Doreen Hershey -Google user
5 months ago
Initially I just went into the store to get cell service and wifi information. But after chatting with Josh R., I decided to go with the services immediately. I finally cut the cord with Service Electric after 40 years! I started T-Mobile...Read More
Nicola Petrone
Nicola Petrone -Google user
2 months ago
Josh R. Was awesome! He is my new go to person if I have any questions! Very happy I was able to meet him today
Theresa Haffner-Stearns
Theresa Haffner-Stearns -Google user
2 months ago
Great staff! They take care of you right away and explain things you might not understand. I always go to that location. Worked with a different person every time but everyone was so nice!
Bruce Krause
Bruce Krause -Google user
2 months ago
Had an issue with my ringer today, and this Dominican kid was really smart and knew a lot about tech and fix my phone within minutes. Pretty great service.
Christy Carbonaro
Christy Carbonaro -Google user
7 months ago
Cory is the best! Had a great experience at T-Mobile store thanks to Cory! He was super friendly, knew all the details about the phones, and helped me find exactly what I needed. No pressure, just great service. Highly recommend asking for him if you stop...Read More
Anthony Bonanni
Anthony Bonanni -Google user
7 months ago
A shout out to Josh for his help explaining our bill breakdown. He was patient, professional, and extremely knowledgeable regarding our purchases! To say I was impressed with Josh is an understatement! Also, Manny was very helpful showing us the different devices. T-Mobile is fortunate to have...Read More
Ray S
Ray S -Google user
3 months ago
Josh was extremely helpful and knowledgeable. He listened to our questions and made suggestions to resolve our issues. We highly recommend him.
jahrank
jahrank -Google user
4 months ago
The techs here (Randy and Kunal) provided excellent service and guided me through the whole process, even staying after hours to assist. Nicely done! Highly recommended ✌🏽 …

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly