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Call Direction Website Reviews

About

T-Mobile Authorized Retailer is a cell phone store in Placerville, CA.

T-Mobile Authorized Retailer Review Summary

The summary is generated by AI, based on reviews.

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3.9
(70 Reviews)
5
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1
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Sally Kasper (Sally)
Sally Kasper (Sally) -Google user
Edited a year ago
We went back there today 4/25 Sofi helped me turning on my phone. And it works. Thank you. Wonderful and efficient service. The store manager on duty helped me with my questions and he took care my problems. Took extra time to help me...Read More
Kristi Williams
Kristi Williams -Google user
10 months ago
The manager Antonio is absolutely amazing! Super knowledgeable and very friendly!! Seriously amazing manager who really does care about the customers! 😀 …
Madeleine Jensen
Madeleine Jensen -Google user
2 weeks ago
Nino and Sofi helped us today and we're wonderful. I so appreciated their transparency and helpfulness with transferring our service over and upgrading our phones. Thank you!
Keegan Sullivan
Keegan Sullivan -Google user
3 months ago
I have been dealing with a troublesome problem with Tmobile for some time, and it was getting frustrating going back and forth between calls and visits to storefronts. Eventually I got to the point of going into this store today and the manager, Sofia, and...Read More
Larry Rucker
Larry Rucker -Google user
2 months ago
Outstanding experience at this location the young lady that helped me was very nice and answered all my questions, and the internet prices were within my budget unlike Xfinity.
Roque Arciga
Roque Arciga -Google user
5 months ago
Jimmy is the man! He help me like no other! Great customer service!! If I ever need something. I'm coming to this store for jimmy
Marianne
Marianne -Google user
a year ago
I recently moved to the area and I had an issue with my phone. I found this store online. I was helped by the Manager. I forgot his name but he was very helpful and kind. I was frustrated when I arrived but after talking...Read More
Andrew Dodd
Andrew Dodd -Google user
a year ago
Sofi was extremely helpful. She was patient with me and very knowledgeable on the Business Phone Plan Offerings. I was at the store for 2 hours and she made it feel like 20 minutes! Would definitely recommend her to receive a raise in compensation.
Darlene F
Darlene F -Google user
a year ago
Complete satisfaction with their excellent service. Antonio, store manager, has provided customers fast, knowledgeable, and most of all courteous service. We are elderly and need lots of help on these new phones. lol
Brinn
Brinn -Google user
a year ago
Was in and out with a new plan and new phone with all my data in an hour and a half (this is a reasonable time). Thanks to the employee's professional help I made it to work on time. Alot of these reviewers want miracles and/or...Read More
Madison Farris
Madison Farris -Google user
3 years ago
I’ve gone to several t-mobile locations in the past and out of them all, I had the best customer service here. There were 3 employees working, I wish I had gotten there names because they were so kind, helpful and knowledgeable. We went it to...Read More
Evette Lara Ventura
Evette Lara Ventura -Google user
4 years ago
I have been with AT&T and I switched because I wasn’t getting any service at my home. Leila one of the employees at this location helped me get my phone switched as well as helped me get a new phone she stayed after hours to...Read More
Laren Lee
Laren Lee -Google user
5 years ago
Just got a new phone here. The store was very clean and the staff were friendly and patient. McKenna did a great job helping me choose a phone that fit my specific needs. She was cheerful, thoughtful, and sincere from start to finish. Will absolutely...Read More
Cellardoorgsak lknglass
Cellardoorgsak lknglass -Google user
Edited 6 years ago
Switching my number from straight talk was easier than setting up the former and we are paying way less a month than we were before. Tmobile is practically giving away high-speed unlimited data!!! …
Norm Kent
Norm Kent -Google user
2 years ago
I would like to say that Emily is the best customer service representative in all of T-mobile. I drove from the Rocklin area to Placerville after my current stores customer service was way below par. Emily who used to work at my local store …
Ashley Hickman
Ashley Hickman -Google user
4 months ago
James is the absolute best. Very knowledgeable and patient.
Jordan Tolliver
Jordan Tolliver -Google user
7 years ago
Upgraded my phone in time for Christmas. This location helped with all data transfers and was thorough in the explanation of charges associated with the process. Andre was a big help very quick and knowledgeable as well as Virginia who gave …
Susan Davidson
Susan Davidson -Google user
a year ago
Wonderful and efficient service. James was just great.Took extra time to help me understand my new phone. Truly impressed with James and the manager Anthony.
Megan Soracco
Megan Soracco -Google user
6 years ago
I wanted to give a rave to T-Mobile in Placerville. We went in last weekend to see about switching from Verizon. They were the most amazing, kind, funny, and helpful employees we’ve ever dealt with. The main guy who helped us, was down here …
Jill McDonald
Jill McDonald -Google user
7 years ago
I just switched from Android to an iPhone and have had difficulty trying to download apps. Andre and his sidekick Brian stuck with me through several updates and with a lot of creative thinking they solved the problem! In the process I …

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly