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Call Direction Website Reviews

About

T-Mobile Authorized Retailer is a cell phone store in Wylie, TX.

T-Mobile Authorized Retailer Review Summary

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4.1
(175 Reviews)
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Anna Allen
Anna Allen -Google user
2 weeks ago
Jordyn, the new store manager is very effective, helpful, and has amazing customer service! She’s a breath of fresh air in this wireless industry! She’s honest and transparent and will break everything down to you in a way that you can understand! She doesn’t get...Read More
robert ballesteros
robert ballesteros -Google user
2 weeks ago
Mez aka James has great cystomer service skills that I want all prospective customers and current customers to recognize with. I went to this Wylie store albeit I was with Spectrum, he was able to troubleshoot my frozen screen making it better. It works so...Read More
Payton Brewer
Payton Brewer -Google user
4 weeks ago
I had an absolutely fantastic experience at this T-Mobile location, thanks to the incredible help from Deion. I was dealing with a complicated issue regarding swapping from AT&T, and they went above and beyond to find a solution. Instead of just following standard procedures, he took...Read More
Christopher Brewer
Christopher Brewer -Google user
4 weeks ago
Deion and his team are amazing they go above and beyond to make sure customers are sure what they’re paying for and get what they want. They also don’t pressure you into getting things that you don’t want. Saved us a lot of money from...Read More
austraura
austraura -Google user
2 weeks ago
Jordyn is amazing! I came in to get a new phone and she was able to get me set up with a good deal for my phone and a new watch. She was super sweet and understanding, i’d definitely recommend going to see her every...Read More
Pamela Lockridge
Pamela Lockridge -Google user
4 days ago
The manager Jordyn is so helpful and amazing! She has amazing customer service. I will recommend this store above all others in the area! Coming here I know I’ll be taken care of with care!
Anyae Howard
Anyae Howard -Google user
3 months ago
I had an amazing experience at this T-Mobile location! The staff were incredibly attentive, especially James, who was fantastic. He took the time to thoroughly explain the differences between Samsung and the new iPhones, answering all my questions patiently. He also made sure I knew...Read More
Rene Castillo
Rene Castillo -Google user
a month ago
Honestly a great experience. Jocelyn was very helpful. She helped us fix our family account. Definitely will be coming back if I need help with anything else
Najam Chaudri
Najam Chaudri -Google user
2 weeks ago
I had a wonderful Experience at this location. All thanks n Kudos to Malik . What a gentleman. Very friendly and skilled . I had some 4 lines to switch from AT&T to T Mobile . It was a bit complicated but Malik...Read More
Alyssa Dean
Alyssa Dean -Google user
2 weeks ago
Great customer service! They’ve always been able to resolve my problems in store. Ask for Jordyn, she made sure to save me money on my bill
Muhammad Talha
Muhammad Talha -Google user
3 months ago
Great customer service by Malik, even though i was there only for a sim card replacement which is not a sale and i know employees don't get any commission for that but he still gave excellent service with a smile on face and addressed my...Read More
David Rodriguez
David Rodriguez -Google user
3 months ago
I came in trying to set up an appointment to set up my Internet, and I had received the best service I have ever gotten from T-Mobile. I highly recommend this store to everyone. Jocelyn and mezz helped me so much !
Saima Najam
Saima Najam -Google user
3 weeks ago
It was a brilliant experience over there. Malik was very helpful and made it so easy for us to get our work done.
Jelson Alvarado
Jelson Alvarado -Google user
a month ago
Staff is very helpful! Highly recommend!! Need a new phone, go see them! (Plus they have the OG J.- inside joke. Battle of the stores!)
Armenia Stubblefield
Armenia Stubblefield -Google user
3 months ago
Service was great and I was able to get the exact phone I wanted. James was a delight to work with.
Lisa Hunt
Lisa Hunt -Google user
6 months ago
Great experience, mez took care of my issue in seconds, he was friendly an just a sweet guy, there needs to be more techs like him!!!! I will be back thanks to his service.
Abeer N Chaudri
Abeer N Chaudri -Google user
3 weeks ago
We were assisted by Malik, what a nice and helpful guy!
Chey Blocker
Chey Blocker -Google user
a month ago
Jocelyn was great, very helpful despite it being a busy Saturday afternoon.
Kristin McGaughy
Kristin McGaughy -Google user
a year ago
I cannot underestimate how good our experience was just now. My wife and I needed to upgrade her phone, very easy, but there was a full store so we sat in the waiting area. In the time we waited, Quad (I hope I’m spelling that...Read More
Melvin Sims
Melvin Sims -Google user
2 years ago
I Love this location. The lady in charge was Super Duper Awesome! She forward my label to her email printed it off, brought a box from the back to send my Router off. Sealed the box off with tape and told me where to take...Read More

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly