Reviews (352) 619-4241 Call Direction Website Photos About
Call Direction Website Reviews

About

T-Mobile Authorized Retailer is a cell phone store in Ocala, FL.

T-Mobile Authorized Retailer Review Summary

The summary is generated by AI, based on reviews.

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4.5
(168 Reviews)
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Matt Barkus
Matt Barkus -Google user
a year ago
Amazing customer service form Yas and his team. Always locked and loaded with the best promotions. T mobile has to offer.
Ashakie Samuels
Ashakie Samuels -Google user
6 months ago
My wife and I had a great experience. Nic the store manager hands down has great customer service skills && was super helpful in helping us get a new tablet on promotion as well as a new iphone. He was more than willing to go...Read More
Ron Adkins
Ron Adkins -Google user
5 months ago
Nicholas Pardee and Richard Vera provided outstanding customer service. We had a phone stuck and could not restore it and these gentlemen worked several different options and found a way to recover the data. We very much appreciate the extra effort that they went to...Read More
Anita Wolski
Anita Wolski -Google user
3 months ago
Just had a problem solved. Once again the most polite young people working there and working together to solve a problem. When one saw me coming to the door walking with a walker he came running to help me in. Sorry I only remember the...Read More
sandy mark
sandy mark -Google user
a month ago
Shout out to Nick who gave my mom excellent customer services. He was patient, kind and courteous.
Nicky Herndon
Nicky Herndon -Google user
2 months ago
The staff at T-Mobile was super helpful and answered all of our questions. Definitely would recommend this location.
Drew Parson
Drew Parson -Google user
8 months ago
Clifton was absolutely phenomenal, I came into the store upset with multiple billing issues and he not only solved every single one of them, but did it in an efficient quickly manner that actually made sense. I highly recommend this associate for any of your...Read More
Navyvet
Navyvet -Google user
10 months ago
I dropped by the T-Mobile store #209F Saturday afternoon. I was promptly greeted by Haley and Rudy. My screen saver was shredded on my phone. I had the replacement in my hand but I'm not really good with replacing those things. Haley offered to do...Read More
K Parker
K Parker -Google user
a year ago
I want to say that the service. I received it by Matt, which was amazing. This young man went above and beyond to assist me with the selection and final purchase of my phone. He showed great kindness and patience with helping me...Read More
Sir Michael
Sir Michael -Google user
a year ago
I would like to pay the highest compliments to Nick. The store manager and Haley and Matt for their award, winning customer service skills. And I will continue to advocate for T-Mobile in the future. 100% quality and customer service skills to the 3 of...Read More
taylor sims
taylor sims -Google user
3 months ago
Nic was super helpful, i just switched from at&t and this was such a great experience.
Terry Livingston
Terry Livingston -Google user
9 months ago
Store Manager, Nic, was asked to clean out an ad bot. He found it one minute, and deleted the app which was spitting-out ads one after another. His experience is well noted. He found and placed the internal world clock/alarm on the...Read More
Vonn
Vonn -Google user
10 months ago
Cliff, Alyssa, and Nick were just absolutely AMAZING!! They were so helpful, answered all of my questions and hooked me up with the greatest deals. Switching over to them was the best thing I’ve ever done. Thank you so much.
Reider Campos
Reider Campos -Google user
a year ago
Best team so far that I encountered on all this years as a costumer, Yaciel and Haley went the extra mile, extra service and care, made me feel like a family. Keep this young people around, they are very dedicated and customer service oriented, something...Read More
TruckDaddyGee
TruckDaddyGee -Google user
8 months ago
I went into get my new phone. Matthew took good care of me. He was a cool guy, showed me how to use my phone and all the cool benefits I got.
April
April -Google user
a year ago
Tony is the absolute best! His upbeat personality was refreshing. He laid out all my options and how much that would make my bill. Even got me upgrades and discounts I didn’t know were possible. I won’t go to anyone else
Edith Cummings
Edith Cummings -Google user
a year ago
Tony originally help me set up my account, and has been helpful each and every time I’ve come in. I came in today searching for a tablet and got TWO for the price of one. Tony really knows how to keep a customer happy !
Gina Thompson
Gina Thompson -Google user
5 years ago
Went in today to switch out my old broken phone with a new Note 8. Not only was the staff quick and beyond helpful, Richard and Patience were knowledgeable and very friendly. We actually ended up switching up our phones to new phones instead and...Read More
Иван Сидоров
Иван Сидоров -Google user
a year ago
I travel quite frequently in and outside the united states. And I needed to get a phone I can use in the US. Yasiel (Store Manager) was beyond helpful and knowledgeable. aswell with his staff good vibes all around I definitely recommended this location for...Read More
Marc Mathieu
Marc Mathieu -Google user
a year ago
Tony customer service is top notch. We came in the store having messed up an order. He fixed everything with a smile and pleasant attitude. He also gave us a third line and a free phone.

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly