Reviews (239) 331-5822 Call Direction Website Photos About
Call Direction Website Reviews

About

T-Mobile Authorized Retailer is a cell phone store in Naples, FL.

T-Mobile Authorized Retailer Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

Leave a Review
3.7
(65 Reviews)
5
4
3
2
1
[bip_review_summary]

Leave a Review

rating iconrating iconrating iconrating iconrating icon rating iconrating iconrating iconrating iconrating icon Select a rating
Overall
Drop files here

OR

Allowed file types: .jpg, .jpe, .jpeg, .gif, .png, .bmp, .ico
(You can upload 10 files)
Please drag & drop the files to rearrange the order
Patricia G
Patricia G -Google user
7 years ago
Great location, amazing staff. Princeton was totally awesome. Professional, courteous his customer service was outstanding 👏🏼. This will definitely be my go to T-MOBILE store. …
George Schlueter
George Schlueter -Google user
7 years ago
Great experience at T-mobile switching from verizon and getting 5 I-phones paid off with no contract. Also brought home a mini home cell tower for full reception at home with no monthly fees.
Jeremy Sampayo
Jeremy Sampayo -Google user
2 months ago
Great customer service, friendly staff helped me with all my needs. I switched from Verizon to T-Mobile and was able to get new phones for me and my Dad. Definitely recommend anyone to stop by this store.
Amy Keating
Amy Keating -Google user
11 months ago
Second experience in this store and Hunter is so helpful. He’s patient even when the store is busy. He offers options, follow up contact information, and moves efficiently. Thanks for making my visit to TMobile painless!
Rebecca Bearup
Rebecca Bearup -Google user
5 months ago
Today I stopped in because I was having an issue with my cell phone. Jermaine was so friendly and helpful! I was in and out in a flash! Thank you sir!
Steve Gonzalez
Steve Gonzalez -Google user
a year ago
I was a long time Sprint customer before the merger with T Mobile. Dealing with cell phone companies can be stressful since our phones are the gateway to everything we do. Recently, I stopped by T Mobile at Tarpon Bay, by Target of off Imakoleee,...Read More
BRI STE
BRI STE -Google user
2 years ago
Fantastic sales and service! I had a problem with an old outdated phone. Issac, the T-Mobile representative, quickly came over to assist me. Issac selected a new phone and transferred my info over to my new phone in minutes. Issac did a fantastic job and gave me...Read More
Mike Jean
Mike Jean -Google user
9 months ago
For Isaac to be the only employee in the store today, December 20 at 12:26 in the afternoon he help four customers by himself for almost 2 hours. I would like to give Isaac his props and the store manager needs to promote Isaac to...Read More
Laia Gomà-Deàs
Laia Gomà-Deàs -Google user
2 years ago
Hunter provided excellent service, he’s very professional. He was very knowledgeable, informative, and polite. I bought an iPhone and switched my internet to T-Mobile; he didn’t push me into buying extras like they did at a different store in the past.
G “rosakay01” R
G “rosakay01” R -Google user
a year ago
Hunter was very professional and knowledgeable. He went above and beyond to explain and help me with my activation. It was a busy day for Hunter and her coworker but they both did their absolute best to meet each customer's needs. Thank you!
jane cruz
jane cruz -Google user
10 months ago
The best store I ever went to his name was Isaac he was amazing and set me and my family up while switching from horrible Verizon .. go see Isaac ✅
Michael Pagliuca
Michael Pagliuca -Google user
a year ago
Had a good experience with Della. She spent a lot of time with me and my family, upgrading two new phones and transferring one older phone. She was patient, kind and knowledgeable. Went above my expectations.
W S
W S -Google user
4 years ago
Tonight In this Tmobile I had the best experience ever, not only comparing it with other Tmobiles but every cellphone company. Since I open the door i was received with greetings, and you could feel the positivity that the manager and employee have. I personally...Read More
Eric Brito
Eric Brito -Google user
7 months ago
Leslie was awesome, straight to the point, answered all my questions and made the transaction super smooth.
Jane Kim
Jane Kim -Google user
5 years ago
Customer service was amazing! If it wasn't for the two girls working the counter, I'd never be able to transfer my google voice number back to Tmobile. It took us almost 1.5hr to figure this out because Google doesn't make it easy at all. And...Read More
Ulyss Grant
Ulyss Grant -Google user
6 years ago
I did research on cell phones, and chose this company and location. When I was young, we used Morse Code with the telegraph. Then we used a telephone ; our number was 861. We had frequent interactions with operators and party lines. Now that you know...Read More
Joe Manhart
Joe Manhart -Google user
2 years ago
Didn't know they were there! Sprint moved out - they moved and are back. They are almost invisible even when you pull up in front. We had great service. Nobody there.
Elizabeth Quintana
Elizabeth Quintana -Google user
3 years ago
Prince and Federic have the best customer service. Been to other Naples locations and this one by far has the best personalized care.My experience was excellent.
Roger Ramirez
Roger Ramirez -Google user
3 years ago
So I'm getting charged 250 for a supposed new line that I've been having for years for a new account and it get disconnected say I owe 325 omg and then I had grandpa account and they didnt care separated from grandpa and omg bs
Michael Lyncheski
Michael Lyncheski -Google user
5 years ago
Went in trying to add another line to my phone and got some great suggestions from Damarys! She answered all of my questions, she knew what she was talking about and she even saved me some money!! Thanks Damarys! I recommend this location!

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly