Reviews (512) 931-2803 Call Direction Website Photos About
Call Direction Website Reviews

About

T-Mobile Authorized Retailer is a cell phone store in Round Rock, TX.

T-Mobile Authorized Retailer Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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3.8
(117 Reviews)
5
4
3
2
1
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Josh Bailey
Josh Bailey -Google user
4 weeks ago
I had an outstanding experience at this T-Mobile store! Michel helped us switch providers, and the entire process was smooth, fast, and completely stress-free. He explained everything clearly, handled all the details, and made what I thought would be a headache feel effortless. On top...Read More
LaDonna Claude
LaDonna Claude -Google user
a month ago
Good review for location. Bad 👎 review of Evan customer support telling reps " She just need to pay her bill." His customer service representation is the worst I encounter for my 8.5 years with T- Mobile. I transfered lines and T-Mobile went...Read More
Natalie Deming
Natalie Deming -Google user
5 months ago
The store manager Michael was super helpful. He was able to answer all my questions and provide me with valuable information when making purchasing decisions. I would recommend this location to anyone needing a new phone, watch or internet service. Great costumer...Read More
Samantha Mitzelfelt
Samantha Mitzelfelt -Google user
7 months ago
Ethan worked with us to upgrade our phones, and it was such a smooth and easy process! There are other T-Mobile locations that are closer to us, but we always prefer to come here because we’ve always had a great experience with their staff.
Quinn Darwin
Quinn Darwin -Google user
7 months ago
T-Mobile just rolled out a new method for registering devices. Katrina and Noel worked with us through what must have been every bug in the system and went WAY above and beyond the call of duty to make this process as painless as possible. Cannot...Read More
Robin Valadez
Robin Valadez -Google user
7 months ago
Ran in during my lunch to get an upgrade. Ethan was awesome! He got me taken care of and made the process so quick and easy. One of the friendliest stores, staff is super helpful.
Sharon Perkins
Sharon Perkins -Google user
7 months ago
This was by far the best experience ever! Steve and Michel were on point with everything that was discussed before I even entered the store ! No surprises which is usually the case when getting a new phone ! I can honestly say we had...Read More
Probhangshu Goswami
Probhangshu Goswami -Google user
6 months ago
Walked into the store with a major problem with my sim and walked out really sorted & happy ... all due to the FANTASTIC support from BRYAN ⚡He took the time, made the calls and ensured my sim was working again - a true customer...Read More
Shay B
Shay B -Google user
6 months ago
Chris was a fantastic help! He answered all of my questions and helped me make informed decisions. He was friendly and very knowledgeable. The other employees were very friendly. Fantastic experience.
Anthony Wood
Anthony Wood -Google user
2 months ago
Great experience with this store. Very knowledgeable and fixed my issues very fast. Recommend this store. Eli was great.
Regina Mckinney
Regina Mckinney -Google user
2 months ago
The store manager answered all my questions my concerns were met he had a good repore I enjoyed the experience!! Regina McKinney
Syed Rizvi
Syed Rizvi -Google user
2 months ago
Ethan was very helpful in resolving my problems. I will rate his service 5 star.
Annie Galarosa
Annie Galarosa -Google user
7 months ago
I came in and ethan stepped up to help me right away and explain my options because I needed to replace my last phone and showed me everything, set it up everything nicely and I'm a happy camper.
Nikki Stinnett
Nikki Stinnett -Google user
2 months ago
Manager was great and very helpful setting up my new phone!!!
Kecia Pratt
Kecia Pratt -Google user
7 months ago
Katrina was so helpful for us! We got home WiFi and a new phone for my son and it was very quick and easy with her help.
Mama Bear
Mama Bear -Google user
3 months ago
Ethan was great really helpful, and super smart. I'll be sure to come back to this location
John Garner
John Garner -Google user
2 years ago
Hands down the best experience I have had with phone shopping. The time of day helped of course, having arrived there just as they opened. What set this experience apart from any other was because of the young gentleman that assisted me, Michael. He was the...Read More
Maya Babaeva
Maya Babaeva -Google user
a year ago
Yesterday I walked into the store to get tech support on a phone and although there is no longer tech support on location, I got assistance by Bryan P who was a great customer service agent and listed to my query and did his utmost...Read More
Cliff Brown
Cliff Brown -Google user
2 years ago
My family recently had several needs involving T-Mobile. We added a pair of Apple Watches to our account, added my son to our plan and upgraded his (very old) phone, and upgraded my iPhone. The duo of Ingrid and Christopher at this specific T-Mobile location...Read More
krystal atkinson
krystal atkinson -Google user
8 months ago
My experience was great going into the store thanks to Bryan P. !! Super fast, quick with numbers, and got straight to the point to work with what was best for me. Thank you!!

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly