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Call Direction Website Reviews

About

T-Mobile Authorized Retailer is a cell phone store in Greenville, SC.

T-Mobile Authorized Retailer Review Summary

The summary was generated by AI, based on reviews.

This T-Mobile Authorized Retailer offers a wide range of phones and plans, with knowledgeable staff providing excellent customer service. Customers praise the store's friendly atmosphere and hassle-free experience.

Review Rating Chart

Google: 4.8/5

Yelp: 4.5/5

Facebook: 4.9/5

Bing: 4.7/5

Trustpilot: 4.6/5

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Reviews & Ratings

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4.6
(114 Reviews)
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Gekko PJ Masks
Gekko PJ Masks -Google user
4 months ago
Awesome staff, thanks @kodi for hooking me up with my new Galaxy a16 5G I love it so much!
Dixie Elmore
Dixie Elmore -Google user
2 months ago
Outstanding Service from Manager Austin! I had an amazing experience at T-Mobile thanks to Austin! From the moment I walked in, he was professional, friendly, and incredibly knowledgeable. He took the time to understand my needs, explained all my options clearly, and made sure I left...Read More
Demetrius Brewster
Demetrius Brewster -Google user
2 weeks ago
I switched carriers from Verizon to T-Mobile and the help I got from Neicey and Benji has been exceptional. They assisted me with getting my 3 lines connected to T-Mobiles network and offered me store offerings they had to offer. I would highly recommend. If...Read More
Ashley Elmore
Ashley Elmore -Google user
2 months ago
Hands down the best staff. They were welcoming and inviting. The manager Austin(I think) was amazing and showed he cared and got me the best deal. He helped me find the best phone for my daughter and made sure we had it set up the...Read More
Causby Academy
Causby Academy -Google user
a week ago
Awesome location! I was in and out within a reasonable time and the staff was super friendly. They set my son up with a SyncUp Kids Watch and he loves it. Benji is the man!
Austin Causby
Austin Causby -Google user
a month ago
Let me tell you, this store knows customer service! I’ve always had trouble with the other T-Mobile stores in Greenville but the one on Augusta Street has always taken care of me. Not only have they fixed my problems they always find a way to...Read More
stephanie king
stephanie king -Google user
4 months ago
I had been to another store that was useless. I just lost my dog and I was really stressed bc I got a new phone and I couldn’t get my pics and info to transfer among other issues. They worked so hard to figure that...Read More
mathew sawyer
mathew sawyer -Google user
11 months ago
Outstanding customer service, Mariam took the time to find entertainment for our young children while we were setting up our phones. Kodi was extremely knowledgeable about the ins and outs of apple and their security. Niecy was exceptional, she helped while the others were busy...Read More
Lucas Hinch
Lucas Hinch -Google user
5 months ago
Always grateful for T-Mobile. Everybody did everything above and beyond what I expected which is why we've been with T-Mobile for 13 years now
Joey Espinosa
Joey Espinosa -Google user
a year ago
Neicey & Ashley were very helpful to get one of our kids set up with a new phone and line on our account. We were out of the store in about 20 minutes, which was past closing time, and they helped him finish setting up...Read More
william slate
william slate -Google user
Edited 9 months ago
I happen to disagree with John. Kodie is a great representative as well as every other employee in there... It appears Jim and John might be personal friends, because he mentions Jim in a car wash review from 4 months prior! I'm sorry Jim's friend...Read More
alexis duncan
alexis duncan -Google user
2 years ago
Beyond satisfied with this store. The customer service was excellent and the atmosphere was very clean as well as organized. Ali helped me with my purchase and throughout the whole process, she remained calm and was very polite. She is very …
sandy bowers
sandy bowers -Google user
a year ago
Amazing experience! Im thankful I just got switched back to T-Mobile with Neicey’s great help. She’s awesome and goes above and beyond. This store takes care of people. A huge contrast to AT&T. T-Mobile is easy all the way around and the …
Dwight Galloway
Dwight Galloway -Google user
8 months ago
My wife and I were not customers (but will be from now on!) but needed some time consuming help. Niecey and her visiting district manager Chanel took great care and patience to solve our problem.
Ebony Horn
Ebony Horn -Google user
8 months ago
Kodie was extremely helpful with not only helping me with upgrading my phone but also switching over to T-Mobile. He gave me the best deal for my budget.
Carmen Zimeri
Carmen Zimeri -Google user
8 months ago
Kodie was an amazing sales rep I struggled going to different t mobiles with sales rep who could not give me answers. I then came to Augusta st with kodie where he was able to help me with all my concerns and answer all my...Read More
Fadiana Mendoza
Fadiana Mendoza -Google user
a year ago
Raymond helped me set up my new iPhone, couldn't have asked for a better experience! He was able to explain the process to me and ensure I had everything I needed for shipping my old phone back as well. Extremely professional and so friendly!
Molly Malone
Molly Malone -Google user
2 years ago
We had an amazing visit at this T-mobile! We came at the end of the day close to closing time and Raymond helped us. He was very pleasant, very informative, and he didn’t make us feel like we had to rush out the door. I...Read More
Nesha Rose
Nesha Rose -Google user
a year ago
Amazing experience with Ashley and Anna they’re wonderful. Assisted with Everything in a timely manner did not disappoint one bit. They make this store worth coming to and the customer service was perfect! Thank you!
Joe Redd
Joe Redd -Google user
a year ago
I called and spoke with Ashley Austin about the T-mobile services. It was an easy and smooth process. She answered all my questions and concerns with great details. Very professional.

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly