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Call Direction Website Reviews

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T-Mobile Authorized Retailer is a cell phone store in Holladay, UT.

T-Mobile Authorized Retailer Review Summary

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4.2
(87 Reviews)
5
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2
1
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Laura Czajkowski
Laura Czajkowski -Google user
6 days ago
Nick, the manager at this Tmobile store is exceptional and deserves a RAISE he went the extra mile to ensure that we had excellent coverage in the house and also helped with setting up the phones which included my daughter who is in another state....Read More
Jim Kimball
Jim Kimball -Google user
a month ago
Sales associate Kira and Manager Nick, absolutely awesome to work with. They were so nice and competent, and did exactly what they said they would. I would give them both and T-Mobile the highest rating. Absolutely! Would recommend using the T-Mobile store on highland drive...Read More
John Peterson
John Peterson -Google user
a month ago
Nick is awesome! He is amazing at his job. I wish that I had half the abilities he has when it comes to phones, registering lines, setting up, knowing the weird Apple things, etc. I highly recommend his store. You won't regret it.
Steve Bassett
Steve Bassett -Google user
5 months ago
My wife and I wanted to switch to T-Mobile with the hope of better service and a better price. I initially talked to Keila. She very efficiently showed me my options and walked me through the process of paying off, unlocking my phone, getting the...Read More
Jay Best
Jay Best -Google user
7 months ago
Nick is amazing. He has helped when it was needed from a mess another store did. He went above and beyond to do the best he could to help us. Stayed late to help us with the issue. No other worker/associate has offered to help...Read More
Eric Heideman
Eric Heideman -Google user
3 months ago
Nick and Kira are amazing. I would go to them any day of the week. They have been absolutely outstanding to work with.
Kelly Cronin
Kelly Cronin -Google user
11 months ago
Kenny was awesome!!, helped us set up my wife's and my new Galaxy S24 ultra. Nice and friendly efficient. Everything was great until the manager took over our visit. He rushed us out and kept my new samsung c cable. Still recommend because of how...Read More
Crystel Fox
Crystel Fox -Google user
11 months ago
We’ve been visiting this T-Mobile location for 2 years now. We have consistently been taken care of by Aryan. He goes above and beyond for his customers. He always makes sure that we’re on the best plan. He’s helpful, knowledgable, kind and professional. He’s a...Read More
Valerie Holt
Valerie Holt -Google user
a year ago
I bought a new galaxy 24 through this branch. Kenny was fabulous when it came to helpful and information. And I returned later to get a discount on accessories I had received via code from t-mobile after my purchase. Josue handled the situation with a...Read More
Kole Winters
Kole Winters -Google user
a year ago
I cannot say enough good things about the folks that work at this store. In particular Aryan and Emanuel are in the top 1% of customer service that I've ever encountered. They genuinely care about making sure they resolve your concerns and make sure...Read More
Jonathan Cook
Jonathan Cook -Google user
a year ago
The best experience getting a new plan set up. The store employees are great. The store is clean, and the employees are very thorough on how they help you. Emanuel was amazing and made us feel comfortable with the moves he was making to …
Jeep Penguin
Jeep Penguin -Google user
7 months ago
Nick, the manager at Holladay location, is a shining star. He has created a work environment dedicated to teamwork and leads by example with his customer service. …
D G
D G -Google user
11 months ago
Aryan was fantastic! I dropped my phone in water and put it in rice overnight. Then a piece of rice was stuck in the charging station. He was able to remove it so my phone now charges fine! Great customer service! Showed me options for...Read More
Grace Irvine
Grace Irvine -Google user
8 months ago
I received a lot of help from Nick P. last Saturday evening when I needed to replace a lost phone. It was a long process due to some challenges with getting the number and content transferred but Nick was patient and willing to try different...Read More
Tamika Nopah
Tamika Nopah -Google user
8 months ago
This is my home store, I will only come to this store for the above and beyond customer service! I have been a customer since 2023 and have recently had phone issues that was a mystery but eventually got solved. Kenny was very patient with...Read More
David Shackelford
David Shackelford -Google user
a year ago
Only T-Mobile location I'll visit. Aryan is the best manager and always goes above and beyond. I've upgraded my phones here for years and Aryan will drive from Logan to Provo to get my the phones, watches and tablets I'm wanting so I...Read More
avalino madrigal
avalino madrigal -Google user
a year ago
I went in last week to get a new phone, Josue, and Derrick displayed gratitude, patience, and expertise by providing me with Tons of options to help get me the best deal possible. Outlining the many ways they were ready to provide for me, …
Sheri Greene
Sheri Greene -Google user
a year ago
I have been to many T-Mobile stores, but I've never encountered one. That was so personable, and help me fill taken care of without acting to watching my back. My phone was broken and ended up getting a new phone, turning in a …
Jessica Allen
Jessica Allen -Google user
7 months ago
Kira was absolutely amazing, this woman needs a raise and a promotion for sure! She fixed all my issues and was super friendly.
Christian Hannah
Christian Hannah -Google user
2 years ago
This T-Mobile location is great. The staff are extremely friendly and helpful. Shout out to Aryan for helping us to completely cut the cord with Comcast for internet and mobile. He helped us out so much by finding every discount and deal …

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly