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Call Direction Website Reviews

About

T-Mobile Authorized Retailer is your one-stop-shop for all your cellular needs in Auburn, CA. As a trusted Cell phone store, we offer a wide range of cell phones, plans, and accessories from T-Mobile, one of the leading telecommunications providers in the country. In addition to our extensive selection of cell phones and accessories, we also provide high-speed internet services as a reliable Internet service provider. Our team of experts is dedicated to helping you find the perfect plan that suits your needs and budget. As a Telecommunications service provider, we take pride in our exceptional customer service, ensuring that you receive the best possible experience. Whether you're looking to upgrade your phone, switch to a new plan, or simply need assistance with your current service, we're here to help. Visit us today at 1850 Grass Valley Hwy #15, Auburn, CA 95603, and let our knowledgeable staff help you find the perfect solution for your cellular and internet needs.

T-Mobile Authorized Retailer Review Summary

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4.4
(213 Reviews)
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Tina P
Tina P -Google user
2 years ago
A couple of days ago we talked to Lilly & Kevin about different plans (very friendly and customer-focused) and decided to go with T-Mobile. Today we went in the store and Wayne took care of us. He made sure that everything worked. He answered our...Read More
Florian Raudies
Florian Raudies -Google user
a year ago
Kevin and the team have been very helpful switching over our two mobile lines and successfully navigating our use case of some internal calling combined with some promotions and 5g internet. It's worth the switch as the bundling and promos save us about 40$ per...Read More
Allison Rapp
Allison Rapp -Google user
10 years ago
We had a an awesome experience... we were in the store twice -- once for information and the second time to buy. We got excellent help from from Ian, and when we came back to buy our phones and set up our plan, he stayed...Read More
Chris Allan
Chris Allan -Google user
3 years ago
My iPhone died so I got help from these guys about the replacement process. Started using my old phone, but it was not receiving any text messages and after 2 days of that it was getting really frustrating. Wayne, the manager, has helped me...Read More
Crystal D.
Crystal D. -Google user
a year ago
Quick 'n painless 😉 Kevin? Was easygoing & helped us get my teens phone up & working again (replaced SIMs card). It being GoodFriday/Easter Weekend I was expecting chaos & no help--boy, was I glad to be wrong! …
Irene Nelson
Irene Nelson -Google user
8 years ago
Seriously, these guys are amazing! Wesley the manager is always super helpful. He's creative and resourceful in working out plans to meet our business and personal phone and hotspot needs. The other guys (especially Michael and Wayne) are great too. We love the service...Read More
Stephanie Thomas
Stephanie Thomas -Google user
8 years ago
Had a wonderful, fun time at the Auburn T-Mobile. Ethan helped me and was very kind and patient with my needs. Wesley is always happy and ready to help me every time I come to the store. Michael was very helpful as well and very...Read More
Andrew Wood
Andrew Wood -Google user
8 years ago
These people were all pretty awesome, and Clay was very helpful. The employees even offered their personal cables and water and made it a very pleasant environment to hang out while they dealt with my phone. So props to the T-Mobile staff!
Kevin Toney
Kevin Toney -Google user
8 years ago
Came in to t-mobile to pay my phone bill and was met with two very polite and helpful young men. Store Manager Wesley and sales Associate Gerardo were able to take of my needs of paying my bill as well as adding a new phone...Read More
Sam Stuart
Sam Stuart -Google user
3 years ago
Phone got stolen, thought I lost everything because I hadn’t backed up my phone in a while. Went in and was met by a lady named Victoria. Not only was she super kind and fun to talk to, but she also helped me set up...Read More
It's just Trish
It's just Trish -Google user
8 years ago
The staff member that helped us, Clay, gave us exceptional customer service. He personally helped me set up 8 different lines for near four hours and most definitely was the kindest and most helpful staff member we've talked to here. Would definitely recommend this shop...Read More
Brian Waldow
Brian Waldow -Google user
5 years ago
It was a great experience going in. We went in to pay our bill an then walked out with free tablets. Thanks to a promotion we didn't even know we qualified for. Wayne an zane were really nice an took care of my mom an...Read More
j. Hadaway
j. Hadaway -Google user
5 years ago
My experience with getting my new IPhone went so well after Kayden helped get it all set up. It was busy in the store and his colleague was asking for help and he accommodated the customers and his coworker in such a timely manner. He...Read More
Amberlee Davenport
Amberlee Davenport -Google user
8 years ago
New to this town (Auburn, Ca) and to this T-Mobile store #4022 Auburn, Ca. Gerardo was the T-Mobile customer service that helped me correct some issues with my account. He made a couple of phone calls to other stores and customer service …
Viviana Najera
Viviana Najera -Google user
8 years ago
Came into the store not knowing what I wanted and was quickly assisted by Wayne. He was very knowlegable and knew all about everything I was looking at and helped me even set up my emails and new passwords. Highly recommend seeing him. I am...Read More
Benjamin
Benjamin -Google user
8 years ago
Had an outstanding experience because of a compassionate and competent staff. My expectations were greatly exceeded by the work of Ethan, Gerardo, and Micheal. Ethan took exceptional care of my issues and myself alike. Would gladly recommend this location to any and everyone with a mobile phone.
Ana K
Ana K -Google user
8 years ago
Very Long story Short: If it wasn't for Wayne's assistance today, I would be a VERY unhappy customer. He was calm and he put up with me. Thank you Wayne for your excellent customer service.
Brandon Cox
Brandon Cox -Google user
8 years ago
Went into Auburn tmobile a very dissatisfied customer, was assisted by Wayne and I could not be happier! Always a pleasant experience with him and Mike was very helpful as well. Good job guys!
Lorien Waymire
Lorien Waymire -Google user
8 years ago
Nice guys, sold my tech challenged mum a phone without trying to swindle her. Also, Clay went so far out of his way to try and get the contacts transferred from get ancient Windows phone to her new Android. Great customer service.
Angelo Figueroa
Angelo Figueroa -Google user
5 years ago
Customer service at this tmobile in Auburn is excellent! Greeted with a smile which is huge! Definitely a happy customer. Got hooked up highly recommended you come see Wayne!

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly