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T-Mobile Authorized Retailer is a cell phone store in Fort Lauderdale, FL.

T-Mobile Authorized Retailer Review Summary

The summary is generated by AI, based on reviews.

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4.4
(266 Reviews)
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Shiva
Shiva -Google user
a year ago
Visited this store on a Sunday afternoon to get a data plan. Daniel was very helpful and polite. He helped us find the right plan for our need and it only took a very short time to have it on our phone. Great customer service.
Hannah
Hannah -Google user
2 years ago
If you find yourself needing any help when it comes to a wireless carrier, go here and work with Alfonso! He is extremely kind, knowledgeable and fluid in his work. He can answer any question and will do what it takes to help you get...Read More
Blake Z
Blake Z -Google user
4 months ago
I had a fantastic experience at the T-Mobile store thanks to Martha, Matthew, and Knoah. They were incredibly helpful, patient, and knowledgeable, making the whole process smooth and stress-free. Big thanks to the team for their excellent customer service — you truly made my visit a...Read More
Angela Schumer
Angela Schumer -Google user
a year ago
Junior was amazing here at T-Mobile taking care of us when we lost our phone he’s been so patient working with us with all of our information. Truly professional, friendly, funny and just a great great person love the customer service here.
Fernando Pineda
Fernando Pineda -Google user
7 months ago
Priscilla & Kristell gave me the best treatment and helped me with everything i needed , thanks 🙏 …
Bob B
Bob B -Google user
2 months ago
Needed my Esim transferred before going to the airport from iphone 14 pro max to S25 ultra. No line customer service was good and Agent was knowledgeable. Asked her about a future upgrade to Z fold 7 and transferring esim on my own in less...Read More
Mary Snook
Mary Snook -Google user
a year ago
Excellent service! Bought a new Galaxy S24 phone today. Matthew is the Best!! Very knowledgeable and really nice. He transferred all my data from my old phone, he went above and beyond making sure I kept my same e-mail and pictures. It was easy to...Read More
Ella es Pop
Ella es Pop -Google user
11 months ago
This is the second time I come into the store and I had a wonderful experience, even though what I went to the store for was not able to be done. That’s great customer service. The person who helped me was Matthew F is very...Read More
Jennifer Gidden
Jennifer Gidden -Google user
a year ago
The staff at T-mobile are excellent. They take their time to try and find a plan or service that is most accommodating to your needs. They are also very quick and attentive, I would definitely recommend you go here for your T-mobile needs.
Ania
Ania -Google user
9 months ago
The first time I had pleasure with representative from T-mobile and want to say thank you to Kristell for friendly and kind service. She was very helpful!!!!
Luke Roasst
Luke Roasst -Google user
a year ago
I had a bunch of fun at this store while getting very friendly and professional service. Matthew was eager to help me get the 2nd line I wanted on my phone and got me a third number for no extra charge! The entire 3-person team...Read More
Donald Govan
Donald Govan -Google user
a year ago
The Knowledge and willingness to take care of the customers was absolutely incredible. Management of this store has put together and incredible team. That works and harmony with each other. Absolutely recommend this store for anybody needing assistance or upgrade for their phone systems....Read More
Pamela Robinson
Pamela Robinson -Google user
2 years ago
The young lady was extremely helpful. My husband lost his phone before we set sail on our cruise. We went to the store to purchase a new phone. The process was quick and painless due to the experience and kindness of the...Read More
Mary Wagenheim
Mary Wagenheim -Google user
a year ago
Monica and Daniel were very nice and they got me a deal on the sync up trackers to keep track of my scooter and book bag. Awesome people and clean store. Thank you T-Mobile
Crystal Williams
Crystal Williams -Google user
3 years ago
The customer service here is awesome. Daniel is the best and he went above and beyond to make sure we were taken care of. We came in needing help with one phone for my husband and ended up leaving with another phone for...Read More
Melissa Garwood
Melissa Garwood -Google user
5 years ago
I first came to this store and was assisted by Josh a few months ago. Recently I needed help and changed a few things in regards to my bill as well as my phone and was fortunate enough to be assisted by Josh again. I...Read More
janice bush
janice bush -Google user
11 months ago
My favorite T mobile staff there is amazing. I always leave there without question. They have all the right answer to my problem. Thank you to them for being professional and knowledgeable
Austin Kirton
Austin Kirton -Google user
a year ago
Came in in a panic this morning because my phone broke and I needed a new one ASAP. Junior was an incredible help and got me a new one in record time! Excellent customer service, he turned a stressful situation into a great experience 👍...Read More
Joy B
Joy B -Google user
2 years ago
Vanessa was so accommodating and knowledgeable. Extremely patient and kind. T Mobile is fortunate to have this old soul in a young person giving great customer service. I just walked out of the E Sheridan St Dania store as they were unhelpful and rude....Read More
Carla Wong
Carla Wong -Google user
a year ago
We always use this T-Mobile location. Saturday my husband and I went in to get new Iphone 15's. Knoah helped up by describing the difference between the 14 and 15. It was close to closing time but he helped get our phone transfer...Read More
Heather Chantel Hall
Heather Chantel Hall -Google user
5 years ago
What seemed like a chore turned into a really cool experience. My finance decided it was necessary to download her messages, and two hours passed quickly working with Kadeem and Diana! They were extremely helpful, knowledgeable, and polite. …
Wendy Cummins
Wendy Cummins -Google user
Edited 5 years ago
My family has been so pleased with T-mobile's service...especially the customer service. It never feels like a chore to go to the store to get help with our phones or service. Most recently we upgraded two phones. Marco was knowledgeable …
Traci C
Traci C -Google user
5 years ago
Been with Tmobile for awhile usually im helped by Kareem but I had the pleasant surprise of meeting Alyssa who was just as helpful !! They are both very patient and explain every detail in lamen terms where I can understand exactly what I'm getting....Read More
AIMEE ROMEO
AIMEE ROMEO -Google user
a year ago
One of the best stores I have visited, I had a problem with my phone and the treatment was incredible. the store manager Monica, was very professional, sweet and super knowledgeable, helped me and solved the problem in 5 minutes. Thank you a lot!🙏🙏🙏 …
Angela Armenakis
Angela Armenakis -Google user
7 years ago
Exceptional service here! I switched to T-Mobile from Verizon and the guys here made the process so easy! Allan and the manager Stephen took care of me and they were extremely helpful every step of the way. Gave me all the information I …
Kathryn Pascale
Kathryn Pascale -Google user
4 years ago
Alyssa is absolutely amazing. She helped my husband and I get out plan started and transferred everything with ease. She explained everything so I understood and I am happy with the new service. I will always come back for you! Great job
Jair Ferreira
Jair Ferreira -Google user
5 years ago
The customers service was very good! Marco was able to help me properly setup my device. I didn’t even buy the phone from here, and the guys still made sure I was all set. I won’t make that mistake from now on, I’m coming...Read More
Dirk Boecker
Dirk Boecker -Google user
4 years ago
Came in directly from a long overseas trip to get a new must needed SIM card almost at closing hours. The staff was extremely friendly and the sales assistant Diana helped me out very competently and thoroughly. Things were a bit …
Domonique Berman
Domonique Berman -Google user
a year ago
Junior provided me with the best service iv gotten from anyone in a long time, he was very efficient, he answered all of my questions and explained everything in a good way, he made the process very pleasant, he knew what he was doing and...Read More
Nicole Davidson
Nicole Davidson -Google user
5 years ago
I was pleasantly surprised with the customer service that I received at this location. It seems these days it is extremely hard to find. Josh, the manager was nothing but helpful when I went to him with my concerns. I recently decided to …

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly