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Call Direction Website Reviews

About

T-Mobile Authorized Retailer is a cell phone store in Livonia, MI.

T-Mobile Authorized Retailer Review Summary

The summary is generated by AI, based on reviews.

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4.2
(189 Reviews)
5
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1
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Caleb Napper
Caleb Napper -Google user
4 years ago
I came to this store because I was having sim card issues with my phone. MD and Zane were quick and attentive to my issue. After fiddling around with my phone setting and replacing my sim card it resolved the issue. I'm glad I stopped...Read More
Ali Mounir
Ali Mounir -Google user
7 months ago
⭐⭐⭐⭐⭐ I had an outstanding experience with T-Mobile, thanks to Dannielle, the district manager. From the moment I reached out for assistance, he was incredibly polite, kind, and professional. He went above and beyond to ensure that all my concerns were addressed, making the entire process...Read More
aa ron
aa ron -Google user
7 months ago
Went in for an upgrade today and was very happy with the knowledgeable rep! Kilani was so helpful, tips on my new phone and extras available through T-Mobile. Highly recommend!!!
Jennifer Girardin
Jennifer Girardin -Google user
2 months ago
Devante and Maurice were very professional and friendly. Employees like these 2 young men are one of the reasons I continue to be a t mobile customer. Thank you.
Sayhey kid
Sayhey kid -Google user
8 months ago
We just bought a new phone, and changed our internet provider. T-mobiles salesman Taha did a great job, providing us with the information and a good deal. For seniors he was patient, and knowledgeanle, Highly recommend.
Brenda Roberts
Brenda Roberts -Google user
a year ago
We had an exceptional experience with the customer service provided by Tahmeen "Green Tea" the manager at T-Mobile. He went above and beyond to ensure that all our concerns were addressed promptly and professionally. His knowledge, patience, and dedication to providing top-notch service made our...Read More
Hey You
Hey You -Google user
11 months ago
The Assistant Manager Greent was absolutely amazing after going to other stores and calling customer service for weeks. He was able to resolve our issue quickly, and with great customer service we will definitely be using this location in the future
itsmontez
itsmontez -Google user
a year ago
Excellent customer service from Eric and Bryan. Out of all the T-Mobile’s this by far been the best one. Would highly recommend for anybody looking to handle any type of business here. They’ll get you in and out.
Chelsea Johnson
Chelsea Johnson -Google user
a year ago
I went to the store to get a new phone and was helped by Eric. He was incredibly helpful and made it a smooth experience, even with all the work he was doing, he kept a positive attitude throughout. There were other employees there but...Read More
April
April -Google user
2 months ago
Moe/308 is actually really helpful and his music is amazing!!
Marty 0714
Marty 0714 -Google user
11 months ago
Great experience with Davante, and Green Tea. I spent hours on the phone with Customer service and they got my phones working in 5 minutes. Great job guys! Thank you!
Sherilyn Ash
Sherilyn Ash -Google user
a year ago
Absolutely loved this store! The staff was so friendly & inviting (manager & support staff) from the time we walked in. My phone was fixed with no problem at all after being told by another store that it couldn't be fixed. The customer service was...Read More
Tarek Atallah
Tarek Atallah -Google user
a year ago
Shoutout to the manager Brian. He was very helpful with us and he doesn’t give up on his customers. If you guys need anything ASK FOR BRIAN. Great dude.
Robyn Wiggins
Robyn Wiggins -Google user
a year ago
I got a new phone for Christmas and was apprehensive about switching everything over from my old phone. Tahmeed and Davante were both very helpful and patient in getting this done for me. They were professional and reassuring. Everything got transferred successfully and I'm good...Read More
charles schatz
charles schatz -Google user
7 months ago
Best t mobile store anywhere. The employee who helped me went above and beyond. Great service!!
Mariah Goodman
Mariah Goodman -Google user
2 years ago
Green T and Eric are excellent mobile experts. Assisted in my phone purchase and made sure I walked out with a phone in my hand. I got the best deal for the iPhone 12 I’ve been quoted. Thank you so much. I 1000% recommend them...Read More
Najwa Hadous
Najwa Hadous -Google user
2 years ago
Green T was amazing, his patient, knowledgeable, professional and I recommend his store/ Services to anyone looking for assistance with T-Mobile. His the best! I was a stranger when I walked in but left feeling like family.
Juanita Hooper
Juanita Hooper -Google user
a year ago
What an awesome experience we had today with Green T. I love this store. He was efficient. Smart. kind . I don't like going to stores, but he was right there to help n very knowledgeable. Can't thank Green T enough for...Read More
Bill
Bill -Google user
a year ago
Went in to get my screen protector replaced. Immediately felt welcomed. The employee was super friendly and cleaned my whole phone for me. Quick process. Will recommend
Austin Runkle
Austin Runkle -Google user
a year ago
The customer service at this store Was very helpful, especially Greent and Davante! They helped diagnose why my phone was not charging. I will definitely be coming back.
Sarah Johnson
Sarah Johnson -Google user
a year ago
I got new cell phone but didn't know how to download information from old phone so went to T-Mobile at 13429 Middlebelt and Iman the sweetest, nicest, kindest young lady spent almost hour downloading and explaining everything to me. Being …
Brandon Jones
Brandon Jones -Google user
2 years ago
Huge props to Eric & Angelo for helping me swap out my old phone for the new S23 ultra! Definitely will be working with them again for all my t-mobile needs in the future. 11/10
Shantina Turner
Shantina Turner -Google user
2 years ago
If I could give more than 5 stars I would!!! Bryan the store manager was absolutely the best!!! He was prompt and very pleasant. He made my entire store experience worth it! Thank you Bryan for your such a great personality and for providing the...Read More
Marissa Balelo
Marissa Balelo -Google user
4 years ago
Came into the store very frustrated , due to a situation at another store , where they refused to sell me a phone because I didn't want to be put into a contract. And Angelo was amazing and patient , helped me find the best...Read More
Marion Young
Marion Young -Google user
2 years ago
I went and bought a new foam couple of weeks ago. I love it customer service. Eric was very nice. I went in there today. He help me out without a problem always :-) Eric as always good customer service.
chuck bodziony
chuck bodziony -Google user
a year ago
Green T is a wonderful person and knows his job. Asset to his company refused to take a tip. And Bryan should be really proud to have someone like him in his team.
dee person
dee person -Google user
a year ago
Tahmeed was the most informative employee I've ever encountered. He was very helpful and will never go to another location as long as he's working.
Kristina Sleep
Kristina Sleep -Google user
2 years ago
I had the best customer experience with Bryan the store manager. He helped save me money. He was very pleasant and got us out of there fast. And he was so patient.
Allyson Lee
Allyson Lee -Google user
3 years ago
I had an amazing experience at the T-Mobile store on Middlebelt Rd. in Livonia recently. Bryan is a newer employee and what I needed from him was challenging. He was still more than willing to give it a go and it just so happened a...Read More
Marie Raymond
Marie Raymond -Google user
3 years ago
Bryan and Faris were very helpful with us getting new phones. They made sure that we got everything transferred from our old phones to our new ones. They went above and beyond with helping us! They were also a lot of fun to chat with...Read More

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly