When my girlfriend and I made the switch to T-mobile, we were excited because we were informed that we could trade in our phones and T-mobile would pay off our old device with Verizon. After we received our new phones, we contacted T-mobile and they...
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When my girlfriend and I made the switch to T-mobile, we were excited because we were informed that we could trade in our phones and T-mobile would pay off our old device with Verizon. After we received our new phones, we contacted T-mobile and they told us my girlfriend's phone didn't quality for the promotion. We felt duped. After several hours on the phone and being met with extreme reluctance to honor the promotion, my girlfriend went to trade the phones in anyway. Theo from the T-Mobile store in Pacific Beach helped us sort out the confusion regarding the promotions, and also discovered that my girlfriend's phone qualified for the keep and switch promotion. Theo spent considerable time and care resolving this matter for us, and was able to get the rebate department to honor the promotion. Not only were we able get new phones, but we were able to keep the old ones as well and have the remaining bill with Verizon handled. Thank you for your diligence, Theo!