I shop at tjmax very often, bought a lot of things here but this location is my least favorite because of the customer service. The store itself is very organized, very clean and tidy but the stuff is not as friendly as at other locations.
I...
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I shop at tjmax very often, bought a lot of things here but this location is my least favorite because of the customer service. The store itself is very organized, very clean and tidy but the stuff is not as friendly as at other locations.
I went to see if I can return a shirt that I purchased a week ago because it had a stain on it that I was originally hoping to get rid of in a wash when I bought it but it won’t come off. The manager told me they can’t do a return which was understandable, especially since I didn’t have the tag anymore. I went to the store with that shirt, grabbed a couple of things and came back to the register to buy them. I was at the window right next to the manager and was telling the lady at the window that I had the shirt with me because I was trying to return it earlier. Was just trying to explain why I wasn’t paying for it. The manager interrupted me twice in the middle of a sentence implying that I’m trying to cheat and ask for a return again with a different employer because she already told me that they can not do that. I understand it was a misunderstanding but I think this store could use a little more kindness. There were a lot of different ways to address this and this one was not very nice, respectful or professional. The attitude of the manager is sadly just terrible and I noticed that not just today but during my previous visits to the store as well