I shop at this location a lot as it is down the street from my house. I had an experience that I usually don’t encounter and given that when talking to the manager she seemed to want to justify it, I will leave a...
Read MoreI shop at this location a lot as it is down the street from my house. I had an experience that I usually don’t encounter and given that when talking to the manager she seemed to want to justify it, I will leave a review instead. They have all of their prestige skincare locked up which is totally fine and understandable, I asked a young girl who was on the other side of the fixture if she worked here and if she could help me grab something as she was talking to a young man for over 8 minutes and I was just standing there. The conversation being had was a very casual and long conversation, I could understand if she was helping the customer but they were literally going through all the skin care together. When I asked if she could help me grab something real quick, she said I would have to wait a bit longer and then she can help me. If she would’ve quickly opened the cabinet so I could grab what I needed, she could’ve simply went back to having her conversation with her friend or ideally, she could’ve asked someone else to assist me. If you do not have people accessible and around to help customers get items that are locked up, you shouldn’t have the items locked up then because it is an inconvenience when people have to wait over 10 minutes to simply get help with one item, some customers don’t want to be in the store all day and have other things to do. I ended up asking someone else, and the person went up to the same girl and the girl gave her, her keys to open the cabinet and she continued her conversation. 😂 I talked to a manger and the manager said “well shes talking to a customer so that is probably why”, She was talking to someone completely different when I asked for help and it was a full blown conversation. If employees don’t want to help, put the items back out so they are easily accessible. I’ve been a manager before, the situation was not handled correctly. You’re going to have a customer waiting and ignore them so you can keep laughing and having a full length conversation with someone? At least walkie someone else to assist the customer if you’re not going to do it at the end of the day! That is the overall point, find someone else who can assist the customer so the customer isn’t waiting for you to finish your conversation and so you can keep having your conversation/“helping” the customer you were helping.
In-store shopping 
Restaurants
Hotels
Services
Stores
Lawyers
Health
Things To Do
Churches
Transportation
Walmart