Employees here are mendacious and gatekeepers (select few, not all). Today, I went to shop for HK ceramics. I spotted a HK ceramic that I've been wanting for longest and I finally spotted one. I go to check out to purchase the item, the cashier...
Read MoreEmployees here are mendacious and gatekeepers (select few, not all). Today, I went to shop for HK ceramics. I spotted a HK ceramic that I've been wanting for longest and I finally spotted one. I go to check out to purchase the item, the cashier did not say hello nor how are you or anything. She immediately saw what was in my hands and said "I'm so sorry to tell you this but this item should have not been on the floor and that I can not sell it to you due to it being broken and "safety hazards". (MIND YOU, IT'S NOT BROKEN ITS CHIPPED LITERALLY THE PAINT IS CHIPPED and how did she know it was already "broken?") I immediately say "what, that's crazy and the first time I've heard this". I asked for a manager, also another cashier came up to our situation trying to back up the cashier saying "the item got returned yesterday and it should've never been out on the floor today" while she was explaining to the manager (anyways hmm how funny everyone is getting involved for this particular item?). Anyways spoked to the lady named Ravin she claimed "for safety hazards and that she needs to follow her manager orders as well." Even another employee (when I walked away) said I'm not sure why they won't sell you the item because it is salable. Anyways, what is weird is that TJMAXX has broken items on their shelves and even on the clearance section still up for sale. So it's funny how they could not sell me the "broken" item to me but have other items still up for sale all broken LOL. I've seen customers bring back broken items and the employees still mark the price down and put it back on the shelves for sale. If they couldn't sell the item why not break the item and throw it in the trash and not kept and store away behind the registers? Good thing I have footage and y'all can see how crazy this interaction was. If an employee wanted the item, then just say it. Don't make a whole LIE about it. I get it, there's people who go crazy for the HK items but I was not one of them and really wanted this item. Overall, jokes on "putting the customers first" with this particular Tjmaxx location.
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