I brought my contractor with me to purchase thousands of dollars worth materials. We inquired about the contractors discount, was told it would not be an issue. Delivery came, the bill did not have the discount. I figured it was an oversight. I inquired and...
Read MoreI brought my contractor with me to purchase thousands of dollars worth materials. We inquired about the contractors discount, was told it would not be an issue. Delivery came, the bill did not have the discount. I figured it was an oversight. I inquired and was told that my contractor would have had to make the purchase, which he would have had I known this at their office. Fundamentally this is a stupid purpose-less rule given that I would have just handed him a check 10 seconds later. But I called it to their attention, was referred to a manager or owner, Steve, who was flat out rude to me. I asked if my next order that had yet to come, could not have a delivery fee, given I had already paid for a few on earlier deliveries, he declined. The concept or customer service is totally lost on them.I gave them 2 stars because the lovely young woman helping me seemed a bit perplexed as well. They ought to let her run the place. I see from other reviews I am not the only one experiencing this type of treatment.Do yourself a favor, go to Pro Aggragate. They are super to work with.
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