Just giving a 1 so that I can post this review. So this shop rents out cars through Turo. I had a scheduled pick up for Friday morning. I get inside the vehicle which is an Acura TL. As I’m driving, I notice that the...
Read MoreJust giving a 1 so that I can post this review. So this shop rents out cars through Turo. I had a scheduled pick up for Friday morning. I get inside the vehicle which is an Acura TL. As I’m driving, I notice that the gas pedal feels weird and isn’t accelerating the way it’s supposed to. I finally pull over to fully inspect to see that the mat is completely covering the gas pedal. I had to remove the mat because they placed a Pathfinder mat inside of an Acura TL. I was a little annoyed but nothing too serious. I also realize that the radio dash read “enter code” and that the ports in the car weren’t working. I contact Supreme which they tell me to turn the car off, wait a bit and then to cut it back on. I do this once I get home. This didn't work so they asked me to bring the vehicle so that someone could enter the code. I traveled over 30 min away. I’m frustrated but once again, this can be fixed so I’m not too upset. As I’m riding on the highway, I have the sunroof open and a rubber piece comes flying off the sunroof in my face. Now I’m a bit upset but I brush that off. I get to the shop and explain to one of the employees all of the issues that has taken place in that short time frame and asks
To speak w/a manager . He grabs who he claims to have been his manager. Both guys are looking at the car for about 25 min before I mention that I really have something to take care and have to go. They apologize and mention that they have to get in touch with Acura to get the code. They asked me to send the address of where the vehicle would be located and promised they’d come out that same day to fix it. In the process of this, discussed with me what my options of compensation would be for the inconvenience. I’m ok with this answer and leave the shop. A few hours later, I’m contacting with no response. I go in Saturday which on my way in a battery notification comes on. I get there to be told that for one the guy I spoke with Friday wasn’t a manager and that they couldnt swap me on the weekends ,that the owner would be in on Monday. The guy there then gets in touch with the owner who tells me in his exact words “I don’t know what to tell you, you’re going to have to talk to the mechanic because he keeps starting stuff that he’s not finishing”. I’m not even going to express my feelings behind this. Just leaving a review of my experience
***Update- This company attempted to write a bad review on my Turo account out of retaliation 😂😂😂. It’s all good, Turo seen right through that. 😁
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