Long story short. They lie and get upset at you for having the audacity to expect good service for your money. My experience is too long to explain in this short review. But, in short, my diagnostic was lost during the process of...
Read MoreLong story short. They lie and get upset at you for having the audacity to expect good service for your money. My experience is too long to explain in this short review. But, in short, my diagnostic was lost during the process of figuring out what was wrong with my car. The entire process took longer than one month. The communication with the service agent was at best subpar. The repair that I paid $1841 was unnecessary because the replacement parts ended up performing exactly like the old parts. SO at this point I'm wondering if the part was ever replaced or I paid for a replacement without needing to. I turned my vehicle into the dealership in driving condition, it was returned to me completely inoperable. When I requested a refund for the initial unnecessary repair Darrell, the service manager, began saying all kinds of things that were never reported to me during the repair process nor in my repair paperwork. It seems they lie just to keep your money and will never accept blame for their own errors. I passed a state inspection(which was part of the reason I took the vehicle in) with a dimming third brake light and according to them an engine that needed replacing. I wrote their general manager Ivan Ochoa, the parent companies(Greenway Automotive) Ken Stark with no reply. It makes it seem like this type of behavior goes unpunished and perhaps is condoned by the upper echelons because it is profitable. Their lack of response shows how little they value the customer. I have reported them to BBB and EPPD. I am in the process of reporting them to Consumer Affairs and the Texas State Attorney... This type of behavior by large corporate companies should not be tolerated. Just look at many of these Yelp reviews, they are littered with similar experiences. There is a pattern. The work climate in the Service Department seems like it's the employees against the customer. It seems so unimaginable until you experience it. Customer beware.
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