Greetings,I recently bought a Dark Grey Stripe Havana Suit from Suit Supply at Newbury Street in Boston, bearing order number 12014666.The fit of the jacket was perfect, therefore, the alterations were absolutely minimal; however, the trouser required to be shortened and nothing else. I specifically...
Read MoreGreetings,I recently bought a Dark Grey Stripe Havana Suit from Suit Supply at Newbury Street in Boston, bearing order number 12014666.The fit of the jacket was perfect, therefore, the alterations were absolutely minimal; however, the trouser required to be shortened and nothing else. I specifically instructed the sales representative, Christopher, to keep the cuff intact, as it was the look I was going for. The suit was bought for a wedding in Bangladesh, where all our cousins would be wearing a grey double breasted pinstripe suit with a cuff in the trouser. I barely had time, as I was travelling the next day.I went to pick up my order the next day, but unfortunately, I realized that the cuff in the trouser was missing. I expressed my concerns to Sam, who was attending me to check the fitting of the suit. He could not do much because there was not enough fabric underneath. He conveniently and rudely tried to normalise the situation by saying that "Is this the only suit you own?" Without arguing with him, I requested him to call the manager of the store and in the meanwhile, I went to the fitting room to get changed.The store manager, Lorry, offered to fix the trousers after the wedding event. My question is 'Will it resolve the issue?' The sole purpose to buy the suit was for the ceremony. She also asked me to select a tie from the entire range that they carried at the store. Again, a free tie would never find a solution, that was caused in the first place. Remember, it is a $500 suit approximately! I advised Lorry to train the sales executive rigorously; they must listen to their customers with attention and care. I went to the store three times in the past week or so, each time I felt that the service was rushed and the sales executives were in a hurry.Lorry looked absent minded; she was desperate to escort me out of the store. She was not sorry and to make matters worse, she sarcastically, in front of everyone, with a loud voice bid me goodbye by saying 'Enjoy the wedding'! She knew that I was angry and quite upset about the whole situation by now. She was disrespectful, apathetic, and simply mannerless. I could have walked out with a free tie, but instead I chose to stand up because I do not want another customer/ client to suffer after me.I have suits from Canali, Dolce & Gabbana, Zegna, Ralph Lauren and Hugo Boss; I have never experienced this kind of humiliation before. I will never ever set foot into a Suit Supply store from now onwards. How can someone go wrong in altering the hem of the trouser?Please refer to the attached picture for your reference. I would be highly obliged if you look into this matter with patience and care, so that no one else has to face an embarrassing situation such as this one. Thank you!
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