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Subaru of Georgetown - Service Department is an auto repair shop in Georgetown, TX.

Subaru of Georgetown - Service Department Review Summary

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4.2
(56 Reviews)
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Betsy King
Betsy King -Local Guide
2 months ago
In September of 2024 (this month) I was charged $400+ to have something not fixed.First I asked about it at a regular service appointment. The car was looked at, and two employees agreed to what was needed: a new cowl. It's the piece that runs...Read More
Mark Kohler
Mark Kohler
3 years ago
I had an appointment for a transmission service. I added a radiator flush and differential service to the list. After 5 hours of waiting, I had to ask where my car was to get finally get it released (they were waiting for a quotation for...Read More
Elizabeth Farley
Elizabeth Farley
3 months ago
As a small business owner, I understand the importance of reviews and I do not write this lightly but when the safety of my family is in question I must speak up. My 2019 Subaru Forester was serviced at this location approximately three weeks ago...Read More
Shelley Wineland
Shelley Wineland
2 months ago
Had an appointment at 8:20am for a tire rotation and oil change. I was quoted for 1.5 hours wait time. 2 hours and 40 minutes later I asked what was taking so long. They said my car was ready and pulled it around. When I...Read More
K N
K N -Local Guide
3 months ago
The people are nice and I've never really had any problems here but the service is grossly overpriced. My battery died less than a month outside of warranty and cost over $500 to replace. Non OEM equivalent are about half and installed for free, but...Read More
Donna Trumble
Donna Trumble
4 years ago
Emily Mathews
Emily Mathews
a year ago
I can only speak for one particular visit for an oil change and tire rotation. These were warranty-covered and I got none of that nonesense like “ Sorry, this isn’t covered.” The mailer I got in the mail promised a certain thing, and I got...Read More
Srinivas Chilakapati
Srinivas Chilakapati
2 years ago
Went to Georgetown subaru for regular maintenance. Not sure if it is the lack of technicians/mechanics but they do not follow up on any of the issues you mentioned. They performed tire rotation for me and I specifically mentioned that air pressure on the rear...Read More
Bob P
Bob P -Local Guide
a year ago
Bought our 2021 Outback here and received the 24 months complimentary maintenance with it. The sales people are laid back, not pushy and give customers the time and space to make their decision without interference. After owning our "Subi" for 2 years now we love...Read More
Tina Hopper (That Tina Woman)
Tina Hopper (That Tina Woman)
2 years ago
First time I’ve used this dealership since moving back to central TX. Service staff professional and nice, no problems. The wait is horrendous - I have been here since 9:30 AM, originally scheduled for 12 noon, they called me the day before since I was...Read More
Kerry Dyer
Kerry Dyer
2 years ago
We have been using Subaru of Georgetown for our scheduled maintenance. Recently, we received an email reminder that invited us to make an appointment for our next service. We made the appointment but, when my husband arrived at the dealership a few minutes early, he...Read More
Jason Farmer
Jason Farmer -Local Guide
a year ago
I have recently purchased a 2023 Crosstrek, and was about to go out of town when the car prompted me that it was time for the six month maintenance. I was about to schedule the service for a Saturday, and it was done in about...Read More
Brittany Bishop
Brittany Bishop -Local Guide
a year ago
I can’t even begin to list all of the issues I’ve had with the service department. I’ve gone in at least 6-7 times now for the same issue. They finally agreed to replace the part. Part comes - broken. 2nd part comes, they’re late to...Read More
Jeremy Hancock
Jeremy Hancock -Local Guide
4 years ago
I called on a Wednesday to make an appointment for a national recall part replacement. I was told on the phone that since it was quick to replace the part, that I could just come in and they would fit me in, but I may...Read More
bquizzle88
bquizzle88
a year ago
A+ JUAN in service was HONEST and never hesitated to ask the mechanic if i had a question he was not sure of instead of giving me generic responses. TERRY was a great shuttle navigator and thank you again to the one FEMALE ASSOCIATE W/...Read More
Christine Dickison
Christine Dickison
3 years ago
My daughter made an appointment to have a light on the inside of her car (roof light) replaced several days ago. Today she went there for the SCHEDULED appointment to replace this light. After she sat there for 3 hours... they came out with a...Read More
Ed Tisdale
Ed Tisdale
2 years ago
I can't really write a review because I never talked to anyone who could help me. A service representative was unavailable to talk with me and the person who answered the phone couldn't answer my question. Ordinarily, I would go to a...Read More
Tee
Tee
4 years ago
2 words KRIS TIPPENS!! Awesome...my husband, and I had a outstanding experience with Kris. From first contact to the end of our deal yesterday Kris was patient, thorough, and very personable. I left out of the dealership feeling like I had gained another family member....Read More

Features

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Accessibility

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Offerings

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Amenities

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Planning

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Payments

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