This is a rating for customer service and first month experience. I had to move out of what was left of a 10x30 (x13) storage unit at another place nearby, that was completely broken in and the majority of stuff stolen. It was...
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This is a rating for customer service and first month experience. I had to move out of what was left of a 10x30 (x13) storage unit at another place nearby, that was completely broken in and the majority of stuff stolen. It was a heartbreak because everything I had for most of my life, is now gone and useless to the criminals. This had been going on since Feb this year, and at LEAST half of the units have been broken into, maybe more. Corporate did nothing, plus made excuses. And they are STILL renting units.
I come here and they tell me they have an electric fence and other measures that made me feel pretty safe. I don't understand why a place wouldn't increase its safety measures after significant problems? It boggles my mind!
I needed a unit in a hurry because the other place also cancelled my account before I finished cleaning out my unit, and I had limited time to clean things out. This place was fast and efficient with a great introductory price. I'm only going to be there for a few months until I have time to move my stuff back to the bay area, where I live.
Yes, their prices will go up. All big corporate storage places raise their prices after they get you with the extreme low prices. It's expected. If you don't want your costs to go up so much, rent from a smaller company. I've been renting since late 80s so I know what I"m talking about.
When I left this place, I felt such a relief and calm with the type of security they had, after 2 months of anxiety from the storage I moved from, I wish I had moved my stuff earlier this year, as I wouldn't have had to deal with such an enormous personal and financial loss. I was so impressed that I was looking into renting at the local storage near me. Unfortunately, they don't have the same security.