DO NOT GO HERE WHATEVER YOU DO - This was hands down the worst customer service I have ever experienced. I arrived at the property days after the death of my father to clean out his storage unit. I had the access code but was...
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DO NOT GO HERE WHATEVER YOU DO - This was hands down the worst customer service I have ever experienced. I arrived at the property days after the death of my father to clean out his storage unit. I had the access code but was having trouble getting it to work and asked George for help. Upon hearing I was there on behalf of my dead father (mind you he didn’t ask my father’s name or ANY identifying information) he immediately started yelling at me to get off his property and threatened to call the police. Totally bewildered, I tried to question him for his completely outrageous and inappropriate behavior. He called the police on me. Apparently there was another tenant who had also died and that tenant’s family needed a court order to access the unit. So instead of using any ounce of humanity or common sense, George started treating me like a criminal and demanding I get off his property. Once the cops arrived George finally realized his mistake and when I tried to get his name he had the audacity to say “I appreciate you thanking me, but I’m not going to tell you my name.” This was totally inappropriate and completely unnecessary. Any idiot would have thought to have asked me who the hell i was before just making assumptions and calling the police on me. Turns out I had every legal right to be there, didn’t I, George?! Do not rent from the facility, unless you like horrible, senile old men who like to make a horrific experience exponentially worse.