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Stew Hansen Buick GMC in Clive

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4.6 (1888)

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Stew Hansen Buick GMC is a car dealer in Clive, IA.

Stew Hansen Buick GMC Review Summary

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4.6

(1888 Reviews)

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S.R. “Mötley” HOPWOOD -Local Guide

8 months ago

Routine PM, but they brought a guy from the main service to check it out thoroughly.The best part was that it was free.

Kyle Mensen

2 years ago

The work that needed to be done was completed in a timely manner, and seems to be good quality, BUT I was far from pleased with my experience.First, I tried to schedule online and have my car picked up since it says it’s an option online. This appointment came and went without ever hearing from a service advisor or getting my car repaired. (I did receive appointment confirmation emails and texts)Second, the technician that performed the work did not clean the oil covered hand marks from my white vehicle. There were hand prints all over different parts of the interior and exterior.Third, they seemed very stingy on what they would do. I listed 3 concerns and was told it’s an automatic $160 for every concern even though these would typically be checked out at no charge at other dealers. One was as simple as checking the cause of the Check Engine light. I understand the need for diagnostic fees, but it takes 30 seconds to scan a code and it surely is not worth $160 when the auto parts store does it for free.Finally, the service advisor blatantly lied to me. I was told my rear brake pads were less than 1mm and that it would be very dangerous for me to drive the car home. We’ve never had any signs of excessive brake wear, and I used to work on brakes, tires and quick lube services at a dealership, so I said I’d do the brakes myself. 2 days later I go to replace my brakes to find that they are in fact not less than 1mm on the pads. In the attached photo, you’ll see that the worst pad measured 4.29mm, and the rest still had a lot of life in them. They lied with scare tactics to try and get me to agree to another $760 +tax to have the brake pads replaced. When they probably never even checked them. You would think they would have noted the safety concerns with the brakes in the service ticket and stated that the customer denied the recommended work to cover for themselves, but that was not done as far as I can tell.I felt like I was dealing with a slimy, scammy service department.$760+ tax to replace the brake pads and resurface the rotors on one axel.

Kirk H

5 years ago

Worst customer service I've ever experienced and no one ever apologized for their mistakes during this whole week with the dealership. Purchased vehicle last Friday with sales consultant Steven Canon and his manger Moyota Klgi. During inspection and before purchasing the vehicle there was a...Read More

gaston castaneda

2 weeks ago

I recently had the pleasure of working with Mike V when I purchased my vehicle. From the moment I walked into the dealership, Mike was attentive, knowledgeable, and genuinely interested in helping me out.He took the time to understand my needs and preferences, and his...Read More

Laird VanDee -Local Guide

a year ago

Loved dealing with the staff at Stew Hansen's. Ended up buying the truck I came to look at. There is no pressure from the sales team, and they were nothing but helpful. Financing was quick and easy. I will do business with them again.Update....Read More

Milo Locker Goering

a year ago

We had a warm and fruitful experience with Sean Vick and Tom Holdiman! Hubby and I have purchased many vehicles over the years - this was hands down the best experience we’ve ever had. Give Sean a call or stop by and visit him in...Read More

Philip Stueve

9 months ago

We used SH service for our Yukon from the day it was new and for three years following that. The average oil change time with an appointment was often 90+ minutes but the staff was usually kind and welcoming but also always apologetic about how...Read More

3 days ago

Absolutely awful service. I went in with hopes that their knowledge of the car I have and specific to Buick/GMC would make sure that the most basic issues could be fixed. However, I was wrong apparently. It started when they claimed they could pick up my car for service for convenience. I began to wonder when the day before, I had tried to reach out asking when I could expect someone and had not received a response. I didn’t hear anything until right before the appointment informing me that they weren’t able to pick my car up and left scrambling to figure out how to get my car out there at the last minute.When a common issue was found involving a leak, an agreement was made for the repairs to be completed. It turned out after waiting all day that this part had been “discontinued/unavailable” but, after some research, is available at any other part store. However, instead of trying to find a fix and repair this leak that they themselves deemed as a “common issue,” they essentially shoved me out of the door without finding any other way to repair it. When I had further questions and trying to figure out what else could be done, I was left ignored. I had also requested for them to look into another issue I had noticed and once they realized they weren’t able to make the aforementioned repair, they claimed I denied requesting the diagnostic check which will lead to further damages in my car the longer it goes unfixed that my minor child is also driving.In addition to all of the inconveniences that I was not expecting from a place that I had high hopes for, when I had asked if they could at least bring my car back to me as it was originally scheduled, they claimed they were unable to and I would have to figure out a way to come pick it up. When we were finally able to get it picked up, it reeked and smelled terrible (which it did not when we brought it in). I will never go back and any time I hear someone talk about going to this place, I will strongly discourage them from going especially if they’re considering getting their car serviced there.

EastSide Terri

2 weeks ago

Bought out envoy there 20 yrs ago. Everything was great except the envoy itself. Had to have ignition fix first 2 months on vacation on Colorado First one ever and key locked in ignition can't shut off. We sold it bought used one and it...Read More

Ashly Morenz

6 months ago

Joshua Polimus -Local Guide

3 months ago

Had a very good experience purchasing from this dealership. I live in the Houston TX area and they kept the line of communication steady, was patient, and very professional. Most importantly I'm happy with my purchase. I'll be in the market for a truck in...Read More

Dick Rabenold -Local Guide

3 weeks ago

Went in to address a problem with my 2019 GMC Terrain. Worried initially that it was an electrical problem. They were able to get me in the next morning. Really appreciate the help they provided; it was determined to just be a glitch probably attributed...Read More

jon denney

2 months ago

I recently had the pleasure of purchasing my new vehicle from Ben Holdiman at Stew Hansen GMC, and I couldn't be happier with the experience! From the moment I walked into the dealership, Ben made me feel welcome and valued as a customer.His knowledge about...Read More

Julie Albert

2 months ago

We had been looking at new Envisions since we have been very satisfied with the current Envision we had. Jacob J. at this Stew Hansen location (Hickman) was extremely helpful in making sure we could get one that had all the features we wanted as...Read More

Patricia olson

4 weeks ago

In less then two months my van has been in the shop for the same diagnosis and every single time they find a new diagnosis that popped up. Mind you each time I’m paying for new diagnosis. Most recent Nov 22 after being in...Read More

AB B

3 weeks ago

I visited Stew Hanson Buick GMC on Hickman Ave in Clive, which is part of the Ken Garff group, and my experience was disappointing. This past Saturday, while driving by, I decided to stop in after noticing a black Hummer EV2 parked prominently at their...Read More

Janet Beem

4 months ago

I scheduled an oil change, low tire check, and check why my car was stalling when leaving from a stop. I was there 3 1/2 hours! Steve was very nice; valve stems needed replaced on two tires, and they forgave the labor cost for that,...Read More

Destanie Lane

a month ago

Jack was reassuring, calmn, informative, and awnsered all my questions and id definitely recommend coming back and hes been there every second of the day for me even afterwards when ive had questions . Best prices around, other places that had the exact SUV wanted...Read More

Sharon Timmerman

3 months ago

Jacob "Jack" Jochum at Stew Hansen's GMC on Hickman is probably one of the most charismatic individuals I've ever met! He asked all the right questions, gave me several options, explained everything clearly and made sure I was satisfied with my decision. I was impressed...Read More

Darryl Rochford

5 months ago

Ben Hoffman is an EXCELLENT sales person. He knows how sell you a car without high pressure sales tactics. He very knowledgeable and explains everything to you and very helpful with any questions. Most importantly after sale he continues to provide you same level care....Read More

Michael Simmons -Local Guide

5 months ago

This dealership has been a blessing to us. We are traveling through the area, and our 2018 Yukon XL suffered a transmission breakdown. We drove in without an appointment and met Alex, who immediately took charge. He got our problem diagnosed and started repairs.Since it...Read More

Jeff Gibbs

7 months ago

My experience with Stew Hansen GMC was awesome. I highly recommend Benjamin Holdiman, he is great to work with and really went above and beyond to secure our business. All of the personnel were experienced and friendly. This was one of the fastest, easiest and...Read More

Ryan Schmidt

8 months ago

Let me start by saying I appreciate all the staff at this dealship . I have had some really bad experience at a dealership .. Had an emergency lost, my key fob, and a living in Arizona .Had to be home for work in the...Read More

James Brooks

10 months ago

When exceptional service is experienced, it demands recognition. My recent interaction with Martin at Stew Hansen’s was nothing short of exemplary. Amid the stress that car troubles can bring, Martin emerged as a beacon of professionalism and genuine customer care. It is individuals like him who elevate a company from merely a business to a customer's trusted partner.From the moment Martin arrived to provide the shuttle service, his demeanor was professional yet exceedingly friendly. His punctuality showcased respect for my time, but it was his engaging nature that truly set the tone for an excellent service experience. He conveyed a level of politeness and courtesy that speaks volumes of his character and his commitment to representing Stew Hansen's positively.Not only did Martin ensure a smooth and comfortable ride, but he also passionately championed the brand throughout our interaction. His knowledge about Stew Hansen's services and advocacy for their work standards illustrated his belief in the company's values and his pride in being part of the team.What truly makes Martin's service noteworthy is his innate ability to make a customer feel valued and respected, turning a mundane shuttle service into an extraordinary customer service experience. It is this level of service that fosters loyal customers and sets the standard for excellence in customer relations.It's crucial to recognize the value individuals like Martin add to Stew Hansen's. His actions reflect not only his own outstanding qualities but also the successful training and customer service model that Stew Hansen's implements. To ensure the continued success and reputation of the company, nurturing talent like Martin's should be of high importance.This is a direct call to the leadership: Martin is a representative of what we all hope for in an extraordinary employee, and we trust that his dedication and exceptional service will not go unnoticed nor unrewarded. He embodies the true spirit of Stew Hansen's, and investing in these types of employees would not only benefit him but would be a testament to the company's commitment to excellence.

Peter

9 months ago

I recently had a fantastic experience purchasing my new 2024 Sierra Elevation from Ben Sorensen. After searching for some time, I was willing to travel for the best deal. Ben not only found me the perfect truck at a great price, but also provided exceptional...Read More

Sarah Lynch

8 months ago

I’m leaving five stars specifically for my salesman, Jack Jochum. Jack was kind, attentive, and professional - it was a joy working with you!On the other hand, financing was unpleasant. I would recommend coming with financing figured out before hand. After being given a list...Read More

Renee Bartlett

10 months ago

We live in SW Missouri and were headed home from Minnesota on New Years weekend. We broke down south of Des Moines. We didn’t know where to go. We chose this location to have our vehicle towed to based on other reviews. It...Read More

Olivia Halstead

a year ago

I had the best experience getting my car looked at and worked on here. I got my car from a different dealership about a year and a half ago and it’s been nothing but problems since! I had taken it in multiple times and the...Read More

Kali Pirali

9 months ago

It's the worst dealership ever. Don't buy a car from them. They sell faulty certified vehicles. I know they did it to us and lied about it during the sale. The sales manager we worked with had zero integrity. After almost a year now, we...Read More

Lois Podoll

a year ago

I’m very happy with the work stew Hansen‘s have done on my car. However, their service leaves a lot to be desired. I was initially quoted $3600 for this. They were wonderful and providing me with a loaner, while my car was being repaired. Unfortunately,...Read More

eric miller

4 months ago

Bought a truck and after not owning it for more than 24 hours the transmission went out of it and I got stuck with a hefty bill after it was all said and done if this is the kind of business you run I will...Read More

Jeff Braaten

a year ago

I had a great experience yesterday with Benjamin Holdiman. I enjoyed our test drive together. Answered all the questions I had, he was knowledgeable about the vehicle. He was very easy going and there was no pressure at all. He was...Read More

Dave and Luci Stifel

a year ago

My visit to Stew Hansen GMC service department for a routine oil change was exceptional. Alex, the service advisor, impressed me with his extensive knowledge and friendly demeanor. He demonstrated a profound understanding of the cars in Stew’s current fleet and even shared...Read More

Thomas Arthur -Local Guide

8 months ago

We have just had the most unique experience at Stew Hansen Buick in Des Moines, Iowa. Tess Clark was our salesperson who answered the phone when I called from Florida and she has been wonderful at answering all of our questions and making a internet...Read More

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Stew Hansen Buick GMC Review Summary