I just had my little dog groomed here today and had a HORRIBLE experience! I reserved a slot online a few weeks ago and got an email confirmation about the appointment yesterday. But when I showed up at 9:58 for my 10 AM appointment, they...
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I just had my little dog groomed here today and had a HORRIBLE experience! I reserved a slot online a few weeks ago and got an email confirmation about the appointment yesterday. But when I showed up at 9:58 for my 10 AM appointment, they had no record of it. I showed the confirmation to the woman at the counter and she had a lot of attitude and gave me a real guilt trip but when I protested she reluctantly took my dog, and told me "she's not going to be ready until after 2 because all of the other appointments are already here." Mind you, I was EARLY for my appointment. 2:00 came and went, then 3. I called to find out if she was ready and they said she wasn't and they'd call when she was. I waited 2 MORE HOURS and finally called again. They said she was ready, and that they had called me. They never called. I had my phone right next to me the whole day waiting. I rushed to the store and my dog was whimpering in a cage all alone in the darkened grooming room, which was closed up for the night. When I asked the teenaged worker why I never got a call, he said, "Oh, I called the wrong number." No apology, nothing. And the cut wasn't even that good! You get what you pay for, I guess. Needless to say I didn't tip. Never again. Please avoid this place, their service is just awful.