After extensive research on a potential new car, and multiple visits to different company’s dealerships, I made the decision to go with Hyundai for my next vehicle. Once I had checked out area Hyundai locations and read reviews online, I went with Steele Hyundai...
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After extensive research on a potential new car, and multiple visits to different company’s dealerships, I made the decision to go with Hyundai for my next vehicle. Once I had checked out area Hyundai locations and read reviews online, I went with Steele Hyundai Kyle as first choice to hopefully find an SUV.
Before I even came in for a test drive appointment, Faith in Sales went out of her way to call and check in several times. She asked great questions to get detailed information on my needs and preferences, both over the phone and when we met in person. I never felt rushed or pressured at any point, and Faith made the entire process easy to understand. She was very thorough and up-front about car choices, package options, alternatives, and all costs. Faith is also incredibly personable, kind, and funny! I was nervous about the commitment of a car payment after driving my previous vehicle for 14 (!!!) years, but she was empathetic and reassuring, and worked to find exactly what I hoped for at the right price point.
That brings me to James in the Finance department. He was also extremely considerate and detail-oriented. He went above and beyond to work on a contract within my budget for payments, and clearly communicated about different ways of financing to make this purchase work for me and my family. James went over all paperwork in a way that, just like with Faith, I never felt like we were in a hurry, or I was trying to be upsold on things I don’t need or want.
Marcus was also fantastic on the day we came to pick up our new Tucson! We appreciate the time he took to make sure we were clear on all of the car’s features before we left.
TL;DR? This was the easiest, most pleasant car-buying experience EVER. We drove from Austin, and it was worth the distance and the time in traffic to feel confident and happy with our purchase. We highly recommend Steele Hyundai Kyle!