Love it. Always great service.
02-19-2023 fast service, polite customer service
09-10-2023 very disappointed with the service in the drive thru today. I go to this particular Starbucks because it's closest to my home, they always make my Mocha Frappuccino, just the way I like it,...
Read More
Love it. Always great service.
02-19-2023 fast service, polite customer service
09-10-2023 very disappointed with the service in the drive thru today. I go to this particular Starbucks because it's closest to my home, they always make my Mocha Frappuccino, just the way I like it, until TODAY. After I waited in the drive thru, went to place my order just like I always ask for 2 extra expresso shots and the person taking my order told me she could not do this. What? I have been ordering like this forever here, she insisted: NO, WE DO NOT MAKE IT WITH EXTRA ESPRESSO SHOTS.
Well now, my question is, what have they been putting in my Frappuccino if it's NOT EXPRESSO? They charge extra for each shot? I have paid for it, now they are telling me THEY DO NOT MAKE IT WITH EXTRA ESPRESSO SHOTS!!!
So I canceled the request. She did not apologize or say anything else.
I really hope that she was a new employee and just was not aware of how these are ordered...I'm going to go back tomorrow, just to give it another chance, but instead of drive thru.....I'm going to walk in. I have questions since I have my order requests on my phone on their app.
I'm confused and was not a happy person today.