I stopped in on Friday evening 6/7/24 around 8pm to get some dinner and a snack. I was hoping to find these vegan cheese puffs a friend had recommended. I couldn't find them anywhere.
I asked an employee, Michael, who was working in the aisle I...
Read More
I stopped in on Friday evening 6/7/24 around 8pm to get some dinner and a snack. I was hoping to find these vegan cheese puffs a friend had recommended. I couldn't find them anywhere.
I asked an employee, Michael, who was working in the aisle I was in if he might know where they were. He was wearing a purple shirt that said 'Ambassador'. Not sure if these Ambassadors are a new thing Sprouts is doing? We walked around the store together and couldn't find them. I was about to give up but he said he'd check with the manager. He returned shortly with Lily, who had found pictures of two options in stock for me on her phone. I was so excited when we found the Spaceballs, the ones I wanted. The fact that the two of them put in so much effort to help me find this product...well it was just incredibly appreciated.
To top it off, I lost my receipt and another manager, I couldn't read his name tag, but he was a youngish Asian guy, offered to look it up in his office for me so he could reprint it.
This Sprouts hands down was the best customer service I've ever experienced at a Sprouts. Thank you Michael, Lily and manager guy, for such a wonderful experience.