I visited Splash and Wash today at 1:06 pm to sign up for the unlimited car wash based on good reviews I had heard. However, my experience was far from positive.
After pulling out of the machine, I noticed marks on my hood, assuming they were...
Read MoreI visited Splash and Wash today at 1:06 pm to sign up for the unlimited car wash based on good reviews I had heard. However, my experience was far from positive.
After pulling out of the machine, I noticed marks on my hood, assuming they were from the machine not fully drying. When I got home, I tried to remove the marks only to realize they were fresh scratches. Upon further inspection, I found multiple scratches all around my vehicle, all fresh and identical in pattern. The photos with this review are only a few of the scratches on the vehicle. I went back to the location at 2:16 pm to report the issue.
The general manager wasn’t at the location, and I was advised he wouldn’t be back until Monday, 7/15, so I have to wait until then to see how they plan to address this issue. One of the managers I spoke to claimed they haven’t had an incident in 4-5 years. While he acknowledged the scratches were fresh, he insisted that neither the machine nor the staff caused them.
I know my vehicle well, and it wasn’t scratched all around before this visit. Whether it was the machine or the staff responsible for soaping and drying, my vehicle came out with these fresh scratches. Extremely disappointing and frustrating experience. I have to wait until Monday to see what they could do to rectify the situation. I do not recommend Splash and Wash.
Credit cards 
Restaurants
Hotels
Services
Stores
Lawyers
Health
Things To Do
Churches
Transportation
Walmart