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Spectrum Store in Clermont

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3.3 (384)

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Spectrum Store is an internet service provider in Clermont, FL.

Spectrum Store Review Summary

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3.3

(384 Reviews)

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John Jones -Google user

a month ago

Was sent into the location by Spectrum to pickup a SIM card that was notated on the account already for me to pick up a SIM card. The care rep had warned me ahead of time that the store will lye and said they...Read More

Joshua Melendez -Google user

2 weeks ago

The team today was super busy, but they worked amazing together. I came in to set up a new internet line and connect my mobile service to that account to bundle together. The team was able to get me in and out with all my...Read More

Renee Nieland -Google user

a month ago

Second time around at this store trying to help my dad with a phone. As you sign up for a phone at this store, they tell you there's a discount / rebate and they'll give you a label to do a mail in...Read More

Raw Acoustics - Andre Prosise -Google user

2 months ago

A couple of weeks ago, my wife and I visited the Spectrum store and had an excellent experience. We were assisted by David Moreno, who was incredibly knowledgeable, patient, and kind throughout the process. He made sure everything went smoothly, and his professionalism stood out....Read More

Steve Gulotta -Google user

a month ago

The worst customer experience I have ever had in my life. No one was friendly or willing to help. I had to get a replacement phone and the new phone they gave me. I had to wait 7 days for a pixel 9 because it had to be showed to me. Once when I receive the phone I had to go to the store to get it set up. The store employees couldn't even do that properly. The brand new phone that I received, the phone was never be able to receive phone calls. After four calls with tech service and tech service telling me to go to the store again, everyone was fingerpointing back to and forth. The store kept saying that there's nothing they can do for me at the store. They wouldn't look up when my agreement expired. They weren't able to cancel an agreement or take a return back for the phone. Absolute complete run around. Also big scam on the pricing of the phone. When I asked to speak to the store manager, two employees told me there hasn't been a store manager since November. I can see why because no one cared about any customer. A gentleman that was a customer was looking to pay his bill in cash. He spoke to other two employees that were working and they all pointed to the Spectrum employee that was helping me. When he asked where can he pay cash? The employee that was helping me told him that they do not accept cash at the store. The customer grew upset saying why doesn't the other two employees know that there's no cash payments accepted at the store. He wasted half hour trying to get an answer. The male Spectrum employee with painted fingernails had an attitude from the time I walked in when I was expressing my dissatisfaction with the customer service that I was getting. Absolutely a waste of time and speaking to him and he needs to go through some serious customer service treating to make it look like he cares. If he was twisting my company, I would fire him immediately as he is NOT a good representation of a big company. If course he was not wearing a name tag. As a matter of fact, no one was wearing one. Went to T-Mobile and within an hour, I had a brand new phone that was able to receive and place calls, able to receive text messages and go online. Oh my gosh what a shocker! Complete opposite customer service. Superb service!!! Highly recommend T-Mobile over spectrum

Ken Hehl -Google user

2 weeks ago

Twice I have tried to return spectrum equipment to the store as instructed by spectrum and twice they have told me they cannot provide a receipt for the equipment and therefore it could just disappear. They instructed me to take the equipment to a UPS...Read More

Charles Candelario -Google user

2 months ago

The attitude that we received from the lady with long hair sitting in the chair was awful. Just another bad experience in a string of awful Spectrum service. We got more help in 15 minutes sitting in the parking lot then we did for an...Read More

C W -Google user

a month ago

Just left the store and I have never seen such an unprofessional group of workers in my life. From the time I walked in to the time I left, I felt like I was inconveniencing everyone…including the greeter who had to look up from their...Read More

Amiga Espena -Google user

3 weeks ago

I was hesitant to go to the store because of previous reviews but my internet equipment stopped working. I stopped by and the store manager Mary helped us. The store was busy and she checked up on everyone while we waited. She then helped us...Read More

Brian -Google user

2 months ago

Extremely rude customer service!! They are very impatient they don't want to give you all the information they just want to get you in and out quick. If these people worked for me they would be fired on day one!

holly morrow -Google user

3 months ago

Worst customer service ever. Clara or Clair was obviously having a bad day and decided to take it out on anyone who walked in. I came in to return replaced equipment per spectrum’s instructions. Simple, right? Clara was completely … More

BITEDOWN BULLIES -Google user

2 months ago

The phone I got from spectrum quit working. When I went into this office. I observed them tell 2 other people they couldn't help them with their phones. So I still asked about my 6month old phone. Yes you guessed it they didn't help me...Read More

Andrew Muniz -Google user

a month ago

I was switching from Verizon and the lady that helped me switch was great and made the switch fast and easy, saving me a lot of money. The service has been great so far no problem.

Ray Rod -Google user

3 months ago

When in 2 replace equipment, waited over 30 minutes and still no help. So I left just to watch the other employees outside by their car loading. Christmas gifts instead of doing customers service for the people that are waiting there. SMH

Robert Stuber -Google user

5 months ago

We got a new TV and the Universal remote that came with our cable box would not communicate with it. When I went into the store to explain the situation, the man behind the counter was immediately understanding and extremely helpful. He … More

mary Gómez -Google user

2 weeks ago

Question: the stores are just for sales or for general customer service? Because, I went to return an equipment and the guy told me that they are there just for sales no for customer service and sent me to the UPS store for the return.

Krista-Gae Reid -Google user

4 months ago

Came into the store this week 10/26/24, and informed the first available rep with very long hair (Best description-as i dont remember his name). Informed him i needed a sim card for my phone, as i recently transitioned to spectrum mobile … More

Bobby “Bob” Walton -Google user

4 months ago

Poor service inside the store. If I had not ordered online I would have left without their services. However phone support is great.

Kelvin Cruz -Google user

5 months ago

Horrible customer service experience, you could feel racism at its best expression, I didn’t do absolutely nothing to provoque the lady who apparently thought I was her worse nightmare,this happened today, Sunday 10/13/24 2:30pm …do they … More

H Abushaaban -Google user

a month ago

Great store, I enjoyed buying 2 new spectrum phone and setting up my new account with spectrum, David M. is very knowledgeable, helpful, smart, and made the experience very smooth and great, will do more business with spectrum Cable and Mobile because people like David....Read More

holly morrow -Google user

3 months ago

BITEDOWN BULLIES -Google user

2 months ago

Robert Stuber -Google user

5 months ago

Krista-Gae Reid -Google user

4 months ago

Kelvin Cruz -Google user

5 months ago

Features

Service options

Onsite services

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Spectrum Store Review Summary