The bed took about two weeks to arrive, and when it finally did, it had some cosmetic damage. The delivery team assured me it wouldn’t affect the bed’s performance, so I decided to keep it. Unfortunately, after just two nights, the bed went offline, leaving...
Read MoreThe bed took about two weeks to arrive, and when it finally did, it had some cosmetic damage. The delivery team assured me it wouldn’t affect the bed’s performance, so I decided to keep it. Unfortunately, after just two nights, the bed went offline, leaving me with no control over its settings. It was stuck at a high pressure since I was testing the comfort levels, which made it impossible to sleep comfortably.
The issues only escalated from there. The bed went offline again, and after four tech support calls, I was left frustrated. Two of the reps seemed clueless, one call got disconnected, and the fourth call lasted over an hour. Although we managed to get the Bluetooth working temporarily, the bed quickly went offline again. It always appeared over-inflated, even at lower pressure settings, and the air hoses would bulge out constantly.
After being stuck with this bed and its constant issues for the full 30 days, they finally picked it up. To make matters worse, despite their supposed money-back guarantee, they still charged me $250 to pick up the mattress—even though it was clearly defective! I understand not being completely satisfied with a product and returning it, but charging a fee for a faulty product feels like a bait-and-switch on their “money-back guarantee.”
I do want to say that the staff at the store were very nice throughout the process. Unfortunately, it’s the product itself and the poor tech support that ruined the experience. I might have been open to trying Sleep Number products in the future, but after this, it’s a definite pass. They’ve lost a customer for life.
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