Silver Star Motors in Long Island City

Shopping for a car at Silver Star Motors was an exceptional experience. The team there ( Jay Dari & Matt Fattah ) are incredibly knowledgeable and friendly, making you feel welcome from the moment you step onto the lot. They took the time to understand my needs and preferences, guiding me through a variety of car models to ensure I found exactly what I was looking for. Their expertise shone through as they highlighted the features and benefits of each option, making it easy to compare and make an informed decision. The service was both fast and prompt, eliminating the usual stress and hassle associated with car buying. I left Silver Star Motors not just with a car, but with a vehicle I truly enjoyed and was excited to drive. I highly recommend Silver Star Motors to anyone in the market for a new car—they truly go above and beyond to ensure customer satisfaction.

We've been to a few dealerships in NJ, Brooklyn and so far this location is our favorite. The ladies at the desk were nice, our rep Klint, is always very helpful and on this last visit we brought our GLE in thinking there was a problem and he fixed it no charge (clogged water line) and let us roam the floor models and drink as much coffee as we wish and we just that!! (The two toned Maybach is just divine and the pre owned cars? 🤯 Gorgeous. ) When you think luxury dealership with great service it is definitely here!

The manager of the service center should get fired.she gave me a dirtiest car as a loaner and wasn’t even bothered about it.racist,irresponsible,manners-less.please find a another service center.don’t waste your money and lose your dignity. I have pictures of the dirty car but I am unable to upload them here.they turned of the options.aging the manager should get fired.

TLDR: Honest pricing, equal to KBB. Great sales, finance and support staff. Keep it simple, choose Silver Star.I've been coming here to service my car for over two years. Each time better than the last. From my service rep to the reception and garage crew, I am recognized and treated well. I've been here for warranty repairs for the most part, so this feels like simply good service over anything.For this reason, I decided to get my new(er) vehicle with Silver Star. For starters, I inquired with the Manhattan dealership to see an E300 around 3pm on Thursday. I then inquired about an identical car at 4pm with Silver Star. I heard back from Silver star within 15 minutes and the Manhattan location after about an hour. Not to MB Manhattans fault, but it's worth mentioning. Which brings me to the next step in the process...Greg scheduled my appointment after I sent a request. I planned on coming in Friday at 6PM. Greg changed my appointment for the same day just an hour and a half later. Which, I loved. Talk about efficient. When I arrived, Greg met me and paired me with my salesman, Jay. Before recapping the purchase, it's also worth mentioning that some reviewers don't like that they bounce from Greg to a salesman. Which, is a little weird to me. Jay is a salesman. Greg schedules the appointments. If Jay was in charge of scheduling appointments, he would spend less time with you (or any customer) during a sale. This seems like a very simple and productive process to me.After meeting Jay, we went to the car I wanted to see. It was simple, as I knew what I was looking for, but Jay was very friendly, professional and cool during the process. I was allowed to take my time even though they were about to close. I connected my phone and just sat for a bit. Checked for the wear and tear on the vehicle and ultimately decided for myself that I wanted the car, no pressure applied.Since it was 10PM at this point, I submitted my application and left. The next morning, with barley 12 hours passing, Jay had me approved and scheduled to pick up the vehicle at 1PM. Plates swapped, title misplaced (yes a ridiculous mistake on my part).Finally, I met with the finance manager who answered a lot of my questions about the history of the vehicle, based on his knowledge of the E class. He was friendly, easy to deal with and probably wanted me out of the seat more than he wanted to sell me on the warranty. This was important to me, again, I felt no pressure to make any decision at any point. To be fair, I always extend the MB warranty and it was a pretty simple negotiation. I left with the nicest car I've ever owned and the best APR I've ever had. Wonderful job all around.The car is in great shape, but if I have any warranty issues like some others have mentioned, I will update this review. However, dealing with this staff for years, I have no concerns.

I would like to give a huge Thank You! To Rich Donoso.This is the 2nd time I got the privilege to work with him on a new car. I am truly satisfied with his service.Richard is the best and I’m looking forward to working with you again once my lease is up. I highly recommend anyone to go see him if you’re searching for a new car.

It was a great pleasure to deal with Nick Tzivas at Silver Star Motors #silverstarny.com. He’s very knowledgeable, courteous, and professional! Thanks for the Sales Manager Sanjeev Nair and Finance Manager Al Dari, who know how to meet my vehicle needs. The fact that it was my first experience in buying the luxury car of my dream I was so amazed how they processed it very smoothly and efficiently. Farrah Dornevil did a good job too with her friendly follow-up calls, from the first time I inquired over the internet to the time I was driving my MB home.I highly recommend this dealership and will definitely come back!

I want to first say “To God be the Glory”!My sales person was Victor Babb and he is awesome. I live in Pennsylvania and he made sure that my purchase was seamless. He was more than professional and made me feel like I was a VIP client. I will definitely be recommending people to go to this dealership and experience Victor for themselves.

DO NOT GO HERE!!! I cant stress that enough. I don’t usually write reviews matter of fact this is my first one but these people do such bad business I had to post this so nobody else can get screwed over like I did. This is by far the worst car dealership I’ve ever done business with. When I say the staff was incompetent, that is just a understatement. I bought my car off with Jerry with a trade in. The price seemed right at first. We agreed that in would be $489 a month. The day I went to go pick up the car he said something was wrong and I asked him why? Mind you I just got the insurance on this car with ZERO help from him or his staff. They wouldn’t even let me test drive the car because I was told by him “Don’t worry the car drives fine”. He said he ran the prices with their financial team and they wanted $789 A MONTH!!!! I couldn’t believe it. After all that work trying to find the best price that made sense for insurance this is what I was told the day I was suppose to go pick the car up. I had a major argument with the financial advisor name Al there and told me if I don’t come up with $2,000 more on a down payment you will be paying that monthly. I wanted this car so bad so I ended up giving them the 2k and all of sudden they found a loan in the next 5 mins for $589 a month! Woohoo. They ran a hard inquiry on my credit 6 times with ZERO disclosure. Isn’t that amazing for somebody who is establishing their credit!When I went to go sign the papers I tried to ask questions about what I was signing and that they could explain more to me on it. They were trying to rush me through the door the entire time. I took my time and read everything before signing. They were not happy what so ever.I got my car with one key apparently they had to order my other one which took about 3 months to come LMAO. I already went through two tires in 3 months because the tires they gave me with the car had patches and were clearly used. I will kindly upload the photos for you all to see. I brought this all up to Jerry’s attention but he said “I need to speak to management” and never got back to me.The last straw was when my transmission light came on. I brought it up to their attention and they told me to schedule an appointment to get it serviced so I did. Jerry is so busy apparently and he was the only person who knew how to “program the key” so I had to wait weeks to FIT HIS SCHEDULE! Imagine you pay all this money for a Mercedes Benz and the sales associate is the ONLY ONE who knows how to program the key and he doesn’t even work in the service department. They claimed it was “air in the gas tank” after making us wait for 4 hours!I called Jerry with frustration on the way I was being treated after spending all this money and trading my car in. I also specified on all the promises he did not keep with me on the vehicles condition. When I first viewed the car from the interior side. I seen a little dirt on the leather seats. It looked like somebody was trying to hide something. Jerry assured me once again “I’m not worried about that dirt coming out” and promised me it would all be taken care of the day I get my car and pull it off the lot. It turned out to be a tear in the leather seat being covered and polished up. I explained to him that this was not right and that I wouldn’t be treated like this. He claimed I should have told him earlier when HE WAS WELL AWARE OF THIS ALL. They are all con artist in there and I suggest nobody does business with this dealership! There’s so many other professional Mercedes Benz dealerships in the tri state area! DO NOT GO TO THIS ONE.

First I must say, Firsy is amazing. He listens takes notes and makes sure to follow-up on every single concern that you have. Silver Star has phenomenal customer service from start to finish. They treat every customer with respect and kindness. I never feel like my concerns are too much. From the time you drop your car off for servicing, to receiving a loaner to picking it back up there process is seamless. They keep you posted with calls and texts so you’re always informed with the status of your car and pricing if needed. They won’t stop until they get it right. You tend to hear horror stories with women and dealerships or mechanics. I can honestly say that is not the case with Firsy and Silver Star. I am so happy I chose them as my home dealership.

Worst service ever at Silver Star Motors in LIC. After picking up my car for service, I drive off, and once again the engine light comes on, the navigation is glitchy with the camera coming on at random, I get messages on my panel that the active break assist functions are currently limited and the blind assist is in operative. I drive it back to Silver Star and in a half hour they send me on my way, claiming the issue has been resolved. This morning once again, my panel lights up with all the same issues. I paid $900 to replace a tire sensor that did not solve any of my issues. Now, I need to go back to them to charge me another thousand dollars to possibly not fix the issue of hand. This is not right! If you don’t want to be fleeced by Silver Star service, you are better off taking your car to be serviced at Mercedes-Benz of Rockville center. The only reason I went to Silver Star was because they had an earlier opening for service than the Rockville center service Dept. It’s like when you are going by a restaurant and it’s empty, keep it moving, go to the restaurant that has line. It’s crowded for a reason.

Bad experience with Mercedes on 6/22/2023 ! As a first time Mercedes owner, I would like to take care of my car. I scheduled for 10K service , My car is a 2020 model and mileage around only 30K, not driving a lot. I noticed that the drivers seat have a few tears (as shown in pics). It’s supposed to be a four years warranty, until 2024. The repair agent explained to me that I picked up my car in 2019, so the warranty has expired. The tear on the driver seat has been there more than 6 months, the quality of the leather is not that good and obvious defective since only less than 3 years ?!Also my arm rest cabin can’t even open , I guess the spring was broken .Mercedes states that 4 years warranty, I don’t get it ! If the car model is 2020, warranty should be covered until 2024. Now is only 2023 !! My mileage has only about 30k.Overall not satisfied with the service as a first time Mercedes owner.Here is the message from the repair agent .“Good afternoonThe vehicle is out of warranty based on time. However I am able to get the middle arm rest covered under warranty for you. I will let you know when the vehicle is finished.”-Silver Star Motors

Came here for a lease on a 23 C class. Everything was fine up until this car was riddled with inconvenience after inconvenience.-Car stalled twice out of no where left me stranded for over an hour-Sun roof randomly exploded while driving at night-Check engine light also randomly came on due to a recall-Sun roof was replaced but now needs reprogramming because it won't close fullyI scheduled service to fix the above issues on a Saturday morning as well as a regular oil change. I inquired about the possibility of a service vehicle which they said they are short on. Service "specialist " said don't worry it's not that long it should be ready by Monday possibly Tuesday if no parts are needed (lol not that long a whole weekend). I called on Monday to see if there was an update regarding a time frame to which I was disgusted to find out they didn't even do a simple oil change on the vehicle.Silver Stars logic was oh it's fine the car will be ready Tuesday or Wednesday. So now it would be 4 days without a car, with no loaner vehicle please make that make sense. I would never do business with this dealership again due to their incompetence and lack of respect for their customers. Sold a brand new car riddled with issues not even a year in and provide absolutely no solutions to these problems. See attached pictures to see some of what I'm talking about**Update**Also called the lady below multiple times with no answer and a full mailbox. Extremely frustrating

It was my first Mercedes-Benz. I was looking for a car that suits my heart thru many of the dealers in NYC already. But for the past month, none of them are helpful or having a tumultuous reception. As my final try, I arrived at Silver Star Motor. Johnson was kind and welcoming. He asked for all my preferences and helped me to find my dream car with all the packages I needed. Nothing was useless and no hard sell. Johnson served me well with a warm manner and worked so hard with his upper management for a great deal. His devotion left me a great impression. If anyone was buying a Mercedes-Benz, Johnson is the one you are looking for to help you get the best car.

GOT ME OUT MY LEASE 5 MONTHS EARLY!I recently worked with Diana Sokolova at Silver Star Motors, and she made my transition from Lexus to Mercedes seamless and stress-free. I was an avid Lexus customer and fully intended to continue with the brand. However, I was unimpressed with my Lexus dealership’s (Freeport) response when it came to discussing my next vehicle, despite my repeated attempts to connect. I even visited in person, only to receive an outrageous quote that left me disillusioned ($1850 payment on a premium GX550 🤯🤬)After realizing I could get a better value elsewhere, I reached out to multiple BMW and Mercedes dealerships. While most responses were lackluster, Diana from Silver Star Motors stood out from the start. She was incredibly professional, communicated promptly, and genuinely listened to what I wanted. By the end of the day, she had found a vehicle that not only fit my preferences but also came with a payment lower than my current Lexus!Diana guided me every step of the way, even purchasing my Lexus with a seamless early lease buyout. From start to finish, it took only four days to complete everything, and I’m now happily driving my new Mercedes coupe. Diana’s dedication to customer service and her efficient, no-nonsense approach made all the difference. I couldn’t be happier with my experience at Silver Star Motors, and I’m confident I’ll be staying with Mercedes for the long term. Highly recommend Diana and the team at Silver Star. Call or email Diana Sokolova, you won’t be disappointed!

My experience at Silver Star Motors was perfect. I had hesitations purchasing from out of state, but my sales associate Richard Donoso was top notch. I had many questions and he promptly answered each one-even on his day off. He also sent me pictures and videos of the vehicle to further help me make the decision to purchase the car. His customer service and attentiveness to my needs made the entire buying process smooth and seamless. I would 100% recommend Richard Donoso and this dealership to anyone looking for a Mercedes.

What started out as a great experience, quick, smooth, and stress-free transaction...quickly went south...my sales person told me to text him if I had any issues, then reprimands me for reaching out to him. Really?UPDATE: Service and sales disappointing after all. Returned my car with an empty tank of gas, in the reserve with barely any gas left. Also charged an unbelievable $2700 for a headlight replacement! Back to Manhattan!!!

Had the pleasure of working with Richard at Silver Star Motors to help my dad find his next car! He and the staff were incredible friendly & resourceful and got us into a new lease. The overall process was super quick which was to our surprise! I definitely recommend Richard for any future Mercedes needs and can't wait to come back again soon :)

Giovanni is a rock star! And just excellent customer service! It’s very important that you establish trust and rapport with your sales guy and he’s gonna do the extra mile to ensure that your needs are met! Thanks again Gio for making my first car experience really something that I’ll treasure for life! You’re awesome!Thank you Silverstar Mercedes for making dreams into reality - I cannot speak better than that!

I live in Florida, but I bought my car from here and I didn’t even have to be in there physically because Sam Allam took care of me from beginning to the end. All the transactions were smooth and easy. I don’t know how much I can thank to Sam Allam. He didn’t treat me as a customer. He treated me literally one of his friends! I loved my car! I always drive Mercedes but this one was the best experience ever! Thank you Sam!

Special thanks to Nicholas Samuel! What an amazing salesperson, my brother made his first luxury car purchase 2024 (GLC300) & all the information Nicholas provided were transparent & perfectly conveyed, he negotiated the best options for us and we were out the door as very satisfied customers. I will definitely recommend folks to work with Nick in the future because of our very positive experience. Thank you 🙏🏽

The level of service provided by Gio at the Mercedes dealership was truly exceptional.Not once did I feel rushed or pressured into making a decision. Gio took the time to explain all the options available to me and helped me understand the different features and benefits of each car model. His patience and willingness to address all of my concerns played a significant role in my decision-making process. Thank you.

Very disappointed experience.!I drop off mi vehicle because The Engine Light come out.! After they run and DiagnosticThey explain me the cause of the engine light came out.! To make the story short.! I paid $1600 to fix the issuesI picked up my Van yesterday and after driving for an hour the engine light came on againNow I have to lost 2 more days to drop off my Van again to the Dealer.! And for Sure they will ask me for more money to repair something different.!…

“Highly Recommend! ” Giovanni Trinidad was great to work with and really went above and beyond to secure my desired car and ensure top quality. Gio was extremely helpful, courteous, professional and friendly. No question was too much and if he didn’t know the answer he went out his way to find out the answer. He was knowledgeable and kept me well informed along the way about all the steps including financing which wasn’t his expertise. He even went a step further and brought my beautiful Mercedes to my home. It was a pleasure working with him. I would highly recommend Giovanni Trinidad and the entire Silver Star Mercedes team.

Silver Star did it again. I have a new best friend in Jerry Petitto. I came into the dealership Oct 3rd, on my day off. I was just "window shopping" for my birthday gift which is in January. I met him 3 months ago picking up my car from a service appointment. When I returned he remembered who I was, took the time to show me ALL of the CPO inventory and offered refreshments 😊. I was thankful for his time and was about to leave. Jerry noticed that I kept looking at the GLB on the showroom floor in the "window ". Let's see what we can do he said...... Well 3 hours later I drove off in my new car. 2023 GLB 250 4MATICMy 2nd Benz from Silver Star. I am a customer for life.

Coming from another state, a lot of our engagement was over the phone. The team was very professional & responsive. This a no nonsense dealership, from a price standpoint, they gave me 1 price and that was the best, by a big margin. I will go back to them for my next car!!Update 9/26 - I spoke too soon.My temporary registration expires in 2 days and I cant get anyone from this dealership to respond to my messages or calls. The sales guy cant be bothered to respond to even my messages. Very frustrating.Update 9/28Thank you Matt. I did get to talk to your team and it also turns out that registration is done. Appreciate all the help. I am extremely satisfied with the selling experience, post sale communication, maybe not so much.In all, your dealership did offer the best deal.

Horrible service disgusting staff and management. Had an appointment for a test drive… I arrived 15 minutes earlier then my appointment time, I was greeted and said it will be few minutes until Sam will attend to me. I was juggled around for 25 minutes where he was also with another customer. He was telling me to go to service are to look at the car when car was never brought down. I went to look for him he was with another customer. Long story short when I complained, he said that I came early and it’s only 10 minutes after my appointment time and if I can’t wait then I should come back another day and reschedule the appointment. This is a sales associate who is looking for me to spend 60 to $100,000 on a car??? When I asked, do you have a supervisor he said I can call you sup General manager, whoever you want. He was obnoxious and he was rude. I don’t recommend this place to anyone if you want to spend this kind of money you better go somewhere where Service is nice.

Fast and easy tire replacement, friendly staff with modern systems in place to email or text updates and it's easy to get in touch with my service advisor Cindy. They don't have a ton of courtesy cars to lend out but they provide free lyft rides, which is a nice touch. They're renovating their service dept area, which was already pretty nice so looking forward to seeing the new space.

Had a very serious issue with my car & I couldn't be more impressed with how fast and efficient they worked. The service was quick, professional, and affordable. Jacob Grigorian provided clear recommendations without any pressure and immediately went to work. I highly recommend Hagop/Jacob Grigorian for anyone looking for reliable and honest repairs.

What an amazing experience. Just drove off with a brand new 2024 AMG C43 Sedan. Paul Delgado explained all of the prices in details. He is professional and calm, in addition to being very respectful. I did not have any issues in financial department at the document signing stage either. What they promised was there. What they told me was optional - WAS optional. Stress-less experience. Huge thanks to the Silver Star Team!

I recently purchased a used 2023 Mercedes GLC 300. I had shopped around for several months as I wanted low miles, a specific color and specific features. I was lucky enough to work with Richard Donoso who checked every box for me! He made the transaction and delivery seamless.A few days after accepting delivery of my vehicle I noticed that I did not receive an owners manual. I reached out to Richard and within days he located one for me and even went the extra mile to overnight it as I live on Long Island.I will continue to highly recommend Richard Donoso and Silver Star Motors to family, friends and strangers!

This dealership has repeatedly provided the absolute worst service imaginable. DO NOT bring your car here, whether you need a tow for a flat tire or any other reason. Be prepared to spend hours just trying to get someone on the phone to confirm they even have your vehicle.The staff here is beyond unprofessional, from the receptionists to the management and service advisors. They are completely incompetent and exhibit a level of rudeness I have never experienced in my life—unbelievable, especially coming from Mercedes-Benz.If you value your time and sanity, steer clear of this dealership at all costs. Go anywhere else but here!

I had an exceptional service at Silver Star Motors! Beatriz and her team paid detailed attention to my car’s matter and provided a streamlined approach. The brand new courtesy vehicle I was provided helped me continue my daily routine. Setting it all up did not take time with Beatriz working closely with me from the time I entered Silver Star Motors. She also provided close follow ups and updates until the work was completed. The cost of the work did not surpass what was estimated which was a plus! I am very impressed with professional team at Silver Star Motors and especially Beatriz who was genuine, warm, and welcoming. My car looks better than it did before with its brand new paint. Thank you for this memorable experience !

I brought my car in because there was a recall on it, and when I went to pick it up, the air conditioner was broken. The mechanic seemed to have broken my air conditioner, and after speaking with them, they fixed it and clean my car and replace the air conditioner buttons and everything was in good working condition. Thank you for helping us with the issue with the our car.

Don’t visit them late in the day because they will try to upcharge you on plans for thousands of dollars of tire services and other “necessities” they will make you feel like you need to accept because you are inconveniencing them by buying an expensive vehicle. They really effed my wife over on this purchase. Today I got the third scam mailing about vehicle coverage so it looks like they sell your data as well. Our car had dents they tried to hide, but we generally like it, but this dealer is shady

All throughout the process, Silver Star Motor’s service was on point. Faith Ruiz was my advisor and she ensured she maintained communication with me from start to finish. After inspecting my car due to engine light, it was determined my car needed a new canker valve. I’m so grateful that Faith educated me on the issue and discovered the work was covered by a warranty - an over $2k job came out for free! I love the communication system Silver Star Motors has. I was sent text messages every time there was an update on the part or the work. Although the part took over a month to receive (on back order), Faith ensured I had first dibs once it was available. I dropped my car off Wednesday afternoon and by Friday morning I was picking up my car. I appreciate the video they sent me of the inspection and service rendered, also the list of recommendations on other services that will need to get done…eventually. The facility is clean and the environment is hospitable. I definitely recommend and will be back for any future service. Faith, thank you for walking me through the whole process as I’m a newbie Benz owner. I felt like a superstar.

Silver star motors renders outstanding, superb, excellent and the upmost service. Their service is impeccable to all their customers. The staff is extraordinary to all of their customers, they never make you wait unnecessarily. Their service is always with a friendly smile to everyone bar none to all new and old customers alike always, has been my experience.

The service provided by my salesperson Dawn Morris was immaculate. My interest was accounted for and taken care of every step of the way. Even when I went past regular operating hours for the dealership, Dawn and the rest of the staff especially her manager Matt at Silver Star recognized that I had to go back to work made sure to get me the car in time. At no point did I deal with any typical dealer/car shopping hassle. I will be sure to come back and recommend this dealer to all of my friends and family!

I worked with Richard from Silver Star motors and he provided exceptional service throughout all facets of my car leasing process. He was extremely responsive whenever I called him or texted him and he was a true partner in sourcing the specific car that I was looking for at good value. I'd recommend connecting with him on your next car search.

Silver Star Motors is the place to go. Great people to work with. Paul Delgado my new Sales Consultant which I highly recommended. He will work hard and do his best to give you the deal you’re looking for aside from working closely with his Sales Manager - Matthew supports his team in every possible way, they both made it happened for me and took home my new lease and kept me as their loyal customer and will not go anywhere for this is my 3rd time leasing with them. It was a smooth transfer from my current lease to a new one, a quick process experienced with their finance director Alex. Kudos to all of you at Silver Star Motors! Rest assured I will send customers your way from family, friends and people I come across with looking for a very good car dealer. Thanks again!

I made a service appointment with a loaner car since we’re from Staten Island, due to constant issues with the car I bought last year from this dealership. They waited until my husband arrived at the appointment to tell us we needed higher liability on our insurance policy. I called geico and the change wouldn’t be effective until tomorrow, so they wouldn’t let us leave with a loaner even though I’ve gotten one from this location before with my current insurance policy. Drove an hour and a half each way for nothing and they wouldn’t take it into consideration that the error was on their end. Complete lack of respect for their customers time.

Me and my husband have been buying and leasing vehicles from this dealership for many years. As business owners, we cant stress enough how important customer service is. This dealership has been providing continues excellent service since our first purchase that we have made here. If there could be more starts to give for review, this place would receive it! Thank you all for the exceptional experience you ALWAYS provide!

I had an amazing experience at silver star motors of Long Island city. This is due to the fact that the salesman was amazing. His name is Jerry Svoronos. From the minute we met him I knew he was an honest person. Honestly, I dread walking into a car dealership and I avoided it for a number of years by using a lease broker. I am not sorry I came in person to silver star. I have never met a person like Jerry. He was not your typical pushy, rude, arrogant car salesman. He was classy, respectful, and knowledgeable. I am not just saying this ... I know some reviews can be misleading but I have to say if your looking for an amazing vehicle at an amazing fee ask for Jerry..... he is top notch ... and if I had a car dealership I would promote this guy in a heartbeat. Thanks Jerry we only got the car because of your courtesy and respect. Your the best.

Bad Mercedes batteries do not last more than a year, when you want them back under warranty they say you have to inspect your vehicle for other damages, I have scientifically proven that these batteries DO NOT WORK, I BOUGHT TWO EVERY YEAR AND THEY PRESENT FAILURES AFTER 6 months, DO NOT BUY BATTERIES AT SILVER STAR MOTORS, they are not reliable.

Thank you Jerry! I love my new GLE. I told Jerry what I was looking for and he helped me find the perfect car for me. Best car buying experience I’ve ever had. They’re very patient and professional. These guys really know their stuff. Very clean and inviting environment. Before I left they gave me a full run-through of the inner workings of the car and all the settings. I will definitely be returning to Silver Star Motors the next time I need a car.

I am very grateful that I chose Silver Star Motors for servicing my car. I had the absolute best and most caring advisor: Faith. I owe her this great experience. Prior to putting my car into the service, I called Faith and requested a loaner, which she kindly informed me they will not have one until a later date, which was more than fine. This way I was able to move my appointment to a later day so I could drive out with a loaner. Faith kept me informed about time lines and all costs throughout the whole process of my car being serviced and made sure to ask before doing any additional work on my car. I will definitely be returning to Silver Star Motors and Faith, if my car ever needs to be serviced again. Thank you Faith!

What’s the point of booking a service “appointment” when upon arrival you get told you’re going to have to leave the car for several days because ‘they’re low on technicians right now’ and it’s going to be a bit before a technician even gets assigned to my car… exact words from the service advisor. Stop calling it appointment, at that points it’s just an arbitrary time for me to drop my car off. And apparently the job takes longer than I would have thought to unstick a seat, which I wish had been told to me when I booked the appt.I wrestled for a bit with leaving a review or not, but I called the Mercedes of Manhattan as soon as I left Silver Star. One of the first things the person said on the phone was ‘we recommend leaving the car for a few days for this problem’. That’s what I expect from Mercedes. My experience at Silver Star today was just not up to Mercedes standard, starting with the initial call to book the appointment. Maybe they’re wrestling with the move, I don’t know. But that’s no excuse.