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About

Shoe Palace is a shoe store in Cerritos, CA.

Shoe Palace Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.1
(73 Reviews)
5
4
3
2
1
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V
V -Google user
5 years ago
I understand you were about to close, but a customer is a customer which make your paycheck possible, we were there with kids and the fact that one of your employees was being bullied was totally uncalled for. We felt so bad because she cried....Read More
Jessica Bueno
Jessica Bueno -Google user
a month ago
Arianna was slow and took forever ringing up customers while we had to wait on the side for 30 minutes for someone to find literally the only shoe they had left in the size we needed while continuing to help more people before us when...Read More
Duramax_LML
Duramax_LML -Google user
a year ago
Poor customer service. My son wanted a pair of shoes that they didn’t have. I asked them if they could check another store. He found them at another location. Asked them if they could call the other location to hold them for us while en...Read More
Rhea Vivi
Rhea Vivi -Google user
2 years ago
Normally I don't write reviews but I feel this needs to be brought up. First off, I'll never be returning to this store because of the terrible service from the manager. And what really bothered me the most was hearing how badly the employees are...Read More
Gerardo Sanchez
Gerardo Sanchez -Google user
a year ago
Sales are good only thing that bothers is they don't honor display model discounts, iam big on one shoe being either slightly PHADED or smudged from somebody's Cheeto fingers over the bottom of the Sneaker , all there Vans are stupid cheap at times...Read More
V
V -Google user
8 months ago
Worse experience I ever had the store was empty and manager was just standing around doing nothing I asked for help and the person never came back I asked for a manager and the manager gave me attitude and was very rude I walked out...Read More
Valdemar Guerrero Garza
Valdemar Guerrero Garza -Google user
3 years ago
They get two stars for at least making the first experience quick and painless, however, the second visit was not as pleasant. I came to exchange the shoes from the first visit and was already met with hostility from the floor staff. They took the...Read More
Javier VEVO
Javier VEVO -Google user
6 years ago
I called ahead time to confirm if they carried a size in a specific shoe. I get a disrespectful answer over the phone. No type of customer service skills at all. I get to the location and they try to sell mismatched pair of...Read More
Brianna Serrano
Brianna Serrano -Google user
2 years ago
Terrible experience, I was ready to purchase apparel and shoes for me and my friend. Didn’t greet me at the door or in store or asked if I needed assistance. Every single item I asked if they had they said “we don’t have in that...Read More
Claudia Parra
Claudia Parra -Google user
5 years ago
Great customer service. The only thing I didnt like was I got 2 pairs of shoes from the clearance section and when I paid I noticed that 1 pair was not on sale but the lady that helped me gave me a discount and saved...Read More

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards