I wish I could give them no stars. I have been a customer at this particular ace forever, and today me and my son had a horrible experience. A Ace employee was following us the entire time we shopped. When we went to check out,...
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I wish I could give them no stars. I have been a customer at this particular ace forever, and today me and my son had a horrible experience. A Ace employee was following us the entire time we shopped. When we went to check out, he accused us of stealing a can of paint. We never even went to the paint section. He knows this though because he followed us the whole time, making us feel uncomfortable, then accused us of stealing, and then walked away. I believe that he was a racist! and intentionally followed us to make us feel deliberately uncomfortable I told him when he confronted us at the register pull up your cameras then he walks away what else could it be I never in my life have been treated so poorly at a store then I was at this Ace hardware today I will never shop there again and will tell everyone I know what happened and to not do business there and I tried to call and complain but this individual said he was the manager right now when I started to say what happened he said real as if oh yeah that was me and I said then you are not who I want to talk to you are who I'm complaining about I let him know exactly what I thought about the situation that i believe that he was racist he then says he is native American I replied, You don't look like it, and he hangs up on me. I called back repeatedly and left a message for a different person, but again, he follows us the entire time we shop, embarrasses us, and accuses us of stealing with no proof. I call it how I see it. I believe him to be racist, and he is trying to defend himself by saying he is a native American. I say you don't look like it, and he hangs up on me. For the love of Christ, who is training these people, he is acting. like he is the victim. No, that would be us, the ones you followed and accused of stealing without proof! I cannot stress enough to go to Piersons; they are way better anyway!