I ended up purchasing my Outback from here only because of Pedro Guerrero! He's passionate about helping others. He was kind, professional, and helpful! Above all, he is responsive and uses technology effectively! I had entered my information on multiple dealerships, and only Pedro had...
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I ended up purchasing my Outback from here only because of Pedro Guerrero! He's passionate about helping others. He was kind, professional, and helpful! Above all, he is responsive and uses technology effectively! I had entered my information on multiple dealerships, and only Pedro had responded over the weekend, on Sunday at 9:39 PM. I replied and asked several questions; he answered all my questions, gave me appointment options, and followed up with me on Monday morning with a video of the car! So when at my other appointments (on Saturday and Monday) the sales staff were trying to stress me out by sharing that multiple other buyers were waiting to get the same car, Pedro had sent me a video of the car I had in mind with the sign sold on it, meaning that it was being held for me. He took customer care to another level. Because of his excellent customer care. responsiveness, and openness to questions, I drove ~55 miles from Normal, IL, to Savoy, IL, to get my new Subaru. Derek, the financial officer, was also professional, friendly, and helpful! Pedro helped me with my rental car return; he is a very kind human being. I was unexpectedly in the car market and overwhelmed, but the team here helped me have a smooth, humane, and peaceful car purchasing process!