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SEPHORA is a cosmetic store in Novi, MI.

SEPHORA Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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3.8
(151 Reviews)
5
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3
2
1
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Jason Lee Richert
Jason Lee Richert -Google user
2 years ago
Had to return an item purchased yesterday. Staff was ultra friendly & helpful today too! Not a cheap store …
Parvati V
Parvati V -Google user
2 months ago
This was my first time to the store and I was nervous to buy as I do not have much idea about makeup and skin care. I wanted to try merit beauty but was unsure which shade to buy. I was greeted by a lady...Read More
Sara Martin
Sara Martin -Google user
5 months ago
I’ve walked in this store several times and feel so overwhelmed with my lack of makeup and skin care knowledge, I feel like I don’t even know where to start.. With that being said I was greeted by Carson today and he is absolutely AMAZING...Read More
Marjana Sarker
Marjana Sarker -Google user
2 months ago
I got my makeup done at this location just yesterday, and oh my god, Angel just transformed me and I am so thankful. I barely ever put makeup and all the products she put on my skin did not irritate my skin once and I...Read More
tarek hamami
tarek hamami -Google user
3 weeks ago
Went to Michigan for a weekend trip with my friend Roro (not her real name, but it feels right). We could’ve gone to a museum, tried local food, maybe enjoyed nature, but no. Straight to Sephora. Did I abuse the perfume testers? Brother, I didn’t just...Read More
Kelkel
Kelkel -Google user
4 months ago
Fred was amazing!!! I will go back for him. I am in love with the Saie Slip Tint that he recommended. Perfect! He also helped my daughter find her Glossier concealer. Thank you, Fred!!!!
Jenn B
Jenn B -Google user
6 months ago
I haven’t been in this store in years. There are so many products but I’m typically overlooked & ignored except for the performative greeting at the door. HOWEVER, today Carson offered assistance. His expertise & customer service is unparalleled!! He is knowledgeable & passionate about...Read More
Grace Thompson
Grace Thompson -Google user
6 months ago
Carson was extremely helpful and nice today when I went in to pick gifts for my sister. He made my experience so much better just by his friendliness and recommendations!
Cat Carlisle
Cat Carlisle -Google user
7 months ago
I get totally overwhelmed/intimidated at makeup stores and have a lot of social anxiety. I decided to take the plunge and go to Sephora to get some products as I have never had a proper foundation shade, and I'm so glad I did. Sarah helped...Read More
Lora Wilson
Lora Wilson -Google user
6 months ago
The staff here is amazing. I left my phone on the counter about a month ago. They put it in the safe and locked it up until I came to pick it up the next day.
M
M -Google user
a year ago
I’ve shopped here a few times for orders. Fred helped me out this time. He was amazing. All the other ladies here were just as friendly. There’s a great group of people that work at this location. Corporate should give them all some recognition.
Gayle Adams
Gayle Adams -Google user
11 months ago
I shop at this Sephora store frequently. I was there today, 10/15/24 & I had another great experience. Fred was working as the Floor Manager & greeted me warmly. Terry then shade-matched a foundation for me. She was *so* helpful and pleasant. I interacted with several...Read More
Shruti Parikh
Shruti Parikh -Google user
a year ago
I had a very good experience at the Sephora store recently. I especially want to highlight the exceptional service provided by Jay. Jay went above and beyond to help both me and my sister-in-law find the perfect makeup match. Jay’s knowledge and expertise were impressive,...Read More
S Bathory
S Bathory -Google user
9 months ago
CAROLINE'S THE BEST. For real she worked with me for so long finding new cologne and perfumes, all her recs have been amazing. Super sweet, super knowledgeable about scents, and just the coolest <3
Monica Hoffman
Monica Hoffman -Google user
a year ago
I was in here last night close to closing time and Brittney and Heather took such amazing care of me. They never made me feel rushed and really helped me find a whole new foundation and concealer routine. They were kind, friendly, and professional. In...Read More
Amy Metzner
Amy Metzner -Google user
3 years ago
Nice and fun store. All the employees there and manager were very helpful and friendly. Found what I went in for... Rare Beauty. The young lady that was helping me find a shade for my skin tone was awesome. I didn't get her name though....Read More
Alycia Nilsen
Alycia Nilsen -Google user
3 years ago
Had the best experience here today! Cece was so exceptionally helpful and kind! She helped me find everything I was looking for and then some. I’m so happy with everything I purchased! Vanessa, who greeted me and took care of me at the register, was...Read More
Gayle Mckoy
Gayle Mckoy -Google user
Edited 3 years ago
Terrible customer service. The people at the cash wrap don’t know what they’re doing. My transaction was voided for no reason and they screwed up my gift card purchase. Walked away with zero product. I hate this Sephora, the one time I chose to come...Read More
Yamna Q
Yamna Q -Google user
8 years ago
This store is incredible, and will most likely lead to the downfall of my finances. The sales associates are great. They help you find what you are looking for, and make excellent suggestions. Every gift I have bought with the help of a sales associate...Read More
Giggles
Giggles -Google user
7 months ago
They really help me out when I was was trying to find a item I needed to deliver to a customer
Devante Northern
Devante Northern -Google user
5 years ago
I’m going to do my best to keep this as short and simple as possible. All I can say is WOW. Today I was having a terrible day due to lack of training and had to deliver to Sephora. I was greeted at the door...Read More
Briar Holt
Briar Holt -Google user
2 years ago
Absolutely amazing they have amazing perfumes they have amazing makeup and the staff is always so nice I love Sephora so much and the selection of skincare products makeup lipstick and so much more it's just absolutely amazing! The staff is always super helpful and...Read More
Cyndi P
Cyndi P -Google user
2 years ago
Large store and inventory. The sals clerks were quick to offer help. Well lit and laid out. Much nicer than Somerset mall's cramp location.
A Fibingr
A Fibingr -Google user
a year ago
Fred is the best! Thank you Fred for creating my account and making me feel so comfortable and taken care of! Xoxoxox
Matthew Shur
Matthew Shur -Google user
6 years ago
Ceecee (sp?) and Lindsay are INCREDIBLE. Such warm hospitality, product knowledge, and ability to calibrate their recommendations based on your particular concerns. They have both made my experiences memorable and worthwhile. Thank you so much!!
Maddie Creech
Maddie Creech -Google user
5 years ago
Marc was such a great help! My boyfriend was looking for some guidance on fragrances. Not only was Marc extremely knowledgeable but very friendly in general! Definitely recommend this location!
Madelyn Kerby
Madelyn Kerby -Google user
7 years ago
This Sephora is well stocked (at a time in the holiday season where some other stores are looking a bit picked over), the cashiers and managers were very nice even though the store was super busy and I was trying to make a return!
kalena sarna
kalena sarna -Google user
a year ago
Brittany was amazing at customer service, was very patient 10/10 recommendation this location!!
Ellyn Marmaduke
Ellyn Marmaduke -Google user
a year ago
Fred from the Novi location was so kind, knowledgeable and helpful with helping me find my right foundation shade!
Austin Johnson
Austin Johnson -Google user
2 years ago
My girlfriend buys items from here all the time. Everyone is so helpful. They are happy to help anyone out. They know all of the answers.

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping
check icon Same-day delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly