I came to exchange a foundation I had bought from the Sherman oaks mall less than a week ago due to it not mixing well. I understand foundation separates when left out a while but this wasn’t the case. I asked a worker who I...
Read MoreI came to exchange a foundation I had bought from the Sherman oaks mall less than a week ago due to it not mixing well. I understand foundation separates when left out a while but this wasn’t the case. I asked a worker who I didn’t get the name of but she had a septum and a sun tattoo on her left hand. I showed her and she said it’s just been sitting out long and it would need a shake, then she opened the packaging to the one I grabbed in hopes to exchange and she said yeah they just need a shake, the new one was mixing very easily while mine wasn’t AT ALL. I told her my husband and I shook it for an hour and still nothing whereas hers just mixed easily. She continued to tell me no, they’re all like that and I felt gaslit to put it into words. I then told her I was going to exchange anyway and she said okay but you can’t continue to exchange the foundation for this reason, if you’re not happy with the product get a different foundation. She just seemed so rude, in no way did I say I was unhappy I just didn’t want to shake or mix on my hand before applying and she just wanted the last word in and to just be right. I’m in the beauty industry as well so I know what’s right and wrong when it comes to formulas, she just seemed mean and that’s the kindest word I can use for her. Definitely will NOT be looking to ask her for help or advice ever. The lady with curly long black hair was sweet, she assured me it shouldn’t ever look THAT separated.
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