HORRIBLE customer service! I bought the Sephora brand Vitamin C serum for my face. When I got it home the dropper didn’t work- besides being opened I hadn’t used a drop. I bought it online through Kohl’s, but apparently they can’t use that receipt. So...
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HORRIBLE customer service! I bought the Sephora brand Vitamin C serum for my face. When I got it home the dropper didn’t work- besides being opened I hadn’t used a drop. I bought it online through Kohl’s, but apparently they can’t use that receipt. So I showed her the price and she asked if I got it on sale. I was honest and said yes. She said I’d have to buy it again and they’d return it for the sale price. But then called a manager over to explain. I asked why they couldn’t just trade the droppers out and label the other one “damaged” as that is what it was. She said that wouldn’t work for inventory. Which makes no sense. Then she proceeded to get nasty with me and tell me she was doing what she needed to do. Just not the proper way to handle a customer or a damaged product. Will not buy from Sephora again. Needless to say I still have a bottle with a broken lid. 🙄