Scooter Importer, LLC in Lomita

My Name is Marielle. This place came highly recommended so imagine how shocked I was when my expectations went down the drain.I bought a scooter from here about a month and some change ago and from day one I was having issues the bike would cut of right in the middle of traffic not turn on amongst other things. A brand new bike at zero miles. From that point on I knew it would give me more problems I voiced that I would like a different scooter because if it's giving me problems like this brand new it will only give me more trouble. I was told no refunds no exchanges so I said okay we'll see if this works. I was very excited to come here and buy this scooter I paid in full. I saved my money for months, I was ecstatic about having a way to work I wouldn't have to take the bus for hours anymore or get harassed on the metro. Something that was supposed to make my life easier has made it extremely difficult and has become a burden and made me feel extremely unsafe and bamboozled. I have had these same issues not once not twice not even three times I have given you guys multiple opportunities to fix the bike. I have gotten launched into traffic by this bike as it goes whatever speed it would like without me moving my hand on the throttle. It cuts off while I'm riding it I have been stuck in the middle of the night due to this bike, l've been stuck an hour away from home due to this bike.All under the pretense that it was "FIXED" I Trusted this company with my hard earned money. I've had to bring it down to DTLA multiple times fearing for my life because I didn't have the money to get it delivered or picked up.Present day (just after picking it up for the umpteenth time for the same problems) the scooter is not drivable at all It doesn't turn on and chooses what speed and at what rate it would like to get to that speed by itself. It sounds terrible and I don't know mechanic lingo ect but I think you would call it misfiring constantly. And it sounds like it is going to explode and this is days after I picked it up last week. Most of the miles on this scooter can be attributed to going to and from the shop! Every week since I have purchased this scooter I have had to come to the shop to see what's wrong with it to keep getting it fixed over and over again. Breaking right back down after being picked up. It has effected my mental health it has affected my job and my wages GREATLY as it has constantly failed to be reliable and rideable. I have never missed work been late and penalized BEFORE BUYING THIS BIKE as I use it for that exact purpose to get to and from work. I feel like I was taken advantage of for my lack of knowledge. It has quite literally ran my nervous system and life through the ringer I can't even be in a state of calmness. when i checked the reviews on this place a few months before I bought it I didn't see all of these terrible reviews expressing the same thing I'm going through or maybe I would have thought twice I decided to give this place a chance and it has fallen so short If I could do it all over I would have just flushed my money down the toilet instead of purchasing this bike. It is quite literally a LEMON and there is laws for things just like this! I will be needing my refund and the bike will be getting returned I suggest that someone get back to me so it can get picked up as it doesn't turn on and even if it did it wouldn't be safe to drive! It's under manufacturer warranty, I have given this company multiple times to fix it and the problem still persists time and time again. This as you can see effects the value, safety, and use of the bike.

I've completely changed how I feel about this company do not buy their bikes the bikes are cheap the frame is cheap. My bike fell over. No one hit it. It fell bending the frame. I payed $3200 for the bike . Sean told my insurance it would cost1700 to fix so now the bike is considered totaled and I'm only get 1700 back. Worst mistake of my life