This is my response to the owners message:
Michael -- Would prefer first of all to state the facts:
#1 - I did make my first payment on the Ovation Babylock on 11/26/2016. (To know that Michael you would have had to look back to the invoice)...
Read MoreThis is my response to the owners message:
Michael -- Would prefer first of all to state the facts:
#1 - I did make my first payment on the Ovation Babylock on 11/26/2016. (To know that Michael you would have had to look back to the invoice) So then why do you say I received the Babylock Teal Serger Trolley FREE? Do you think I can't remember, or didn't keep the receipt, on such an expensive purchase. As you can see Michael & POTENTIAL CUSTOMERS, I definitely paid for the Babylock Teal Serger Trolley.
#2 - Where on the Invoice does it say 90 days? How do I know that? And during those 2 years did I ever get called every month, telling me anything? NO
Maybe your store was desperate for sales at that time.
#3 - All I can say is those 56 customers have not put their Ovation Babylock in that Trolley and zipped it closed with the thread stand attached. As shown by the attached pictures even at lowest possible setting the thread stand is taller than the Trolley.
#4 - Concerning the Thread Stand; I wouldn't say it's an improvement if you have to make dents in the metal to attach it.
#4.5 - Well that is what I'm talking about! What you think is utmost accommodating your customers, is NOT!
YOU'VE CALLED ME A LIAR, WHEN PROOF SHOWS I'M NOT THE ONE LYING!
YOU'VE MADE EXCUSES FOR YOURSELF.
BUYERS BEWARE:
WILL Santa Maria Sewing Superstore TREAT YOU LIKE THEY TREATED ME, IF YOU HAVE AN ISSUE?
#4.75 - The only remaining issue that would make me come into your store is for you to pay me the $378.50 that I had to pay in addition to purchasing a very expensive machine.
Reading your comments let's me know that's not going to happen. So NO thanks, I will purchase my parts from an online source or another Babylock dealer.
BUYERS BEWARE
Thanks for Listening
SEE ATTACHED PHOTOS
~~~~~~~~~~~~~~~~~~~~~~~~~~
ORGINAL REVIEW
In 2016 I put a Babylock Ovation on layaway, along with a Serger Trolley.
Finally after about a year-and-a-half I paid it off, and took my new toy home.
Eventually I put my Serger in the Trolley and it broke the thread holder because it is not tall enough, although you can see on receipt it is called a Babylock Ovation Teal Serger Trolley.
I'm irritated, as would most people be.
I had to buy another thread holder, $128.48 and another Serger Trolley $250.10, so I am out of the additional $378.50, that's a lot of money, and I have a big Trolley that I can't use and have no room to store. Mr Hudachek knew right away the problem, this 1st Trolley was not meant for the Ovation Serger.
Why did no one catch this the 1 1/2 years I was paying on it?
Recently when I came in to get the thread holder, which by-the-way, was not the correct one, so now I have to buy another one.
I won't be coming in your store in the future for anything, and will not recommend Santa Maria Sewing Superstore to anyone...How could I?
Identifies as women-owned 
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