I brought a newly refurbished (3 month old) moto G4 down to the shop to replace screen. This phone was superb and without a doubt the best phone I had ever owned, however I dropped the phone face down and cracked the screen (the left...
Read More
I brought a newly refurbished (3 month old) moto G4 down to the shop to replace screen. This phone was superb and without a doubt the best phone I had ever owned, however I dropped the phone face down and cracked the screen (the left side of the glass was cracked pretty badly but not shattered). The phone was still fantastic with the only issue being the cosmetic issue of a cracked screen. I brought the phone down for a repair and I was ensured he would have the screen fixed in less than a week. Upon returning I discovered new problems. The phones antenna no longer works, and though the phone shows it is connected to my wireless network, it no longer has the ability to make phone calls or text messages. To make matters worse (which is pretty hard seeing my phone can no longer function as a phone) it is now incredibly laggy. Whenever I touch the screen it has 5-7 second response lag, making it impossible to do anything on the phone in a reasonable amount of time. When I confronted the owner with these issues I was informed that he would have mentioned that there were risks associated with repairing the screen, however I was in "too much of a hurry" for him to tell me that, but not in too much of a hurry for him to take my deposit.